Housekeeping
Housekeeping
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The DoubleTree by Hilton Hotel South Bend is looking for Guest Room Attendants to work part time in our Housekeeping Department. The hotel is located in the heart of downtown South Bend has 291 Guest Rooms Starbucks on site Restaurant indoor pool & fitness center. We are HILTON We are Hospitality!
We are currently under renovation.
JOB SUMMARY
The Guest Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive courteous and efficient service to all guests.
Education & Experience:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical requirements:
- Flexible and long hours sometimes required.
- Medium work Exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
- Ability to stand during entire shift.
General Requirements:
- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive friendly courteous and service oriented manner.
- Must be effective at listening to understanding and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive friendly courteous and serviceoriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance DoubleTree by Hilton Standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag.
- Comply with DoubleTree by Hilton Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
- Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
- Must be able to understand and apply complex information data etc. from various sources to meet appropriate objectives.
- Must be able to crosstrain in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.
DUTIES & FUNCTIONS
Fundamental Requirements:
- Employees must at all times be attentive friendly helpful and courteous to all guests managers and fellow employees.
- Thoroughly clean guestrooms according to standards.
- Complete all precleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart setup.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways public areas and closets clean neat and vacuumed (if applicable).
- Restock housekeeping cleaning cart for next days use.
- Replenish chemical bottles.
- Clean room with the door closed according to standards unless requested to do otherwise by the guest.
- Report all missing items from room (i.e.. irons/boards hair dryers etc. to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for Lost and Found according to the standards.
- Ensure overall guest satisfaction.
The DoubleTree Hotel is an Equal Opportunity Employer offering employment opportunities to all qualified persons without regard to race color national origin disability religion age sex veteran status or other classifications protected by law. We are a drug free workplace.
Employment Type
Part-Time
