Deposit Operations Associate

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance highcost debt and achieve their financial goals. Members today have mobilefirst access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!

About the Role

The main functions of the Deposit Operations Associate are to support backoffice customer account maintenance and servicing functions which include processing mobile deposits check exceptions/adjustments Levies and Garnishments and abandoned property. This position is also responsible for settlement and reconciling of some deposit and ATM related GL accounts as well as supporting LendingClub Bank customers in a fastpaced Financial Center & Back Office Operations environmentby accurately completing online account transactions maintenance and service requests from consumer and commercial customers. Team members must provide superior service to our business partners in accordance with the Banks Core Values and accept personal responsibility for completing each assigned task. We are all responsible for every client are empowered to make a difference and are accountable to each other in meeting these expectations.

What Youll Do

• Accurately complete online account transactions maintenance account openings and service requests from personal and commercial customers and for other areas of the bank
• Provideexcellentindirect/backoffice customerservicesupport to executeinternal departmentandexternal customerservicingofthedepositproduct portfolio
• Assist with inperson consumer and commercial customer inquiries and maintenance requests; location dependent
• Manage and process Mobile Deposits
• Process check exceptions
• Settle ATM and manage exception posting
• Withholding Tax payments & reporting
• Assist with balancing & reconciliations
• Process levies and garnishments
• Maintain an excellent understanding of Bank products and services procedures policies and appropriate regulatory issues in relation to deposit and transaction accounts while providing empathetic and professional customer service
• Consistently meet monthly performance goals including areas such as quality service standards
• Perform additional duties and participates in special projects as requested by Operations Manager
• Assist in Audit and Regulatory reviews

About You

• Minimum of1 yearexperiencein operations environment retail customer service banking or call centerand high school diploma or GED
• Bank operational/ backoffice experience is strongly preferred
• Great customer service skills and have a true enjoyment from working with a variety of different people
• Familiarity with CRM and Miser platforms
• Ability to build relationships and focus on customer experiences
• You have a knowledge of regulatory compliance and branch/bank policies and procedures
• Youre experienced with Microsoft Office Suite including MS Word Excel PowerPoint and Outlook as well as internet navigation
• You have effective written and verbal communication skills
• Youre comfortable with technology
• Take ownership of customer concerns and resolve customer issues at the first point of contact.
• Adapt to new situations by thinking critically being adaptable and paying attention to detail
• You demonstrate ability to multitask in a fastpaced Financial Center & Back Office Operations environment.
• You are timely and reliable as it is important to adhere to your daily schedule

Work Location

Boston

Time Zone Requirements

Primarily ET

We are currently working a hybrid schedule and this role requires 23 days in office MondayFriday.

LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at