Customer Quality Analyst CQA
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Job Description
Customer Quality Analyst (CQA)
Location: Cairo Egypt
Salary: Competitive
Employment Type: FullTime
About the Client
Our client is a global leader in business process outsourcing (BPO) and customer experience management. With a strong presence in multiple countries they provide highquality customer support backoffice solutions and digital transformation services to top international brands. Their commitment to innovation employee development and operational excellence makes them an employer of choice in the industry.
About the Role
Our client is looking for a detailoriented Customer Quality Analyst (CQA) to monitor and assess the quality of customer interactions in a fastpaced BPO environment. The ideal candidate will have strong analytical skills and experience in quality assurance within a call centre setting.
Why Join Them
- Work in a dynamic multicultural BPO environment.
- Competitive salary and benefits.
- Career development and growth opportunities.
Key Responsibilities
- Monitor and evaluate customer interactions to ensure compliance with quality standards.
- Provide feedback and coaching to customer service representatives.
- Analyse trends and recommend process improvements.
- Develop reports on quality performance metrics.
Requirements
- Experience in quality assurance within a call centre.
- Strong analytical and problemsolving skills.
- Proficiency in QA tools and methodologies.
- Excellent communication and coaching abilities.
Required Experience:
IC
Employment Type
Full-Time
