Your mission asCWT a Leisure Travel Counseloris to Deliver the Perfect Trip so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger building commercial value andstrengthening the CWT brandin a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
Carlson Wagonlit Travel (CWT) is aglobal leaderspecializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company and we are even more proud that we achieved it together.
Learn about our leisure travel opportunities and start your journey.
You build the CWT leisure teams success
Listen andlead the conversationto solve problems in a timely manner with all types of customers in all circumstances
Buildcredibilityand loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel special
Be atrusted advisorby offering informed and insightful recommendations which provide the very best traveler experience in each situation
Record all commission checks received including GDS invoice
Perform variousadministrative tasksfor the team that will ensure an organized environment; including but not limited to scheduling office supply management coding bills in the accounting system proofreading and recording client information into the various systems
You build CWTs commercial value
Sell products that are of commercial value to CWT and contribute to CWTs profitability
Remain current on thevaluewe provide to each customer
Adapt and change as requirements of the business change
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
You represent and strengthen the CWT brand in how you work on a daytoday basis
High school diploma or equivalent
35 years leisure travel experience with potential clients
Strong knowledge of cruises tours and luxury travel
Excellent organizational abilities and time management skills
Proficiency with Sabre (GDS)
Superior written and verbal communication skills (in person and on phone)
Customer focused and service oriented
Familiarity of how to create international travel arrangements including air hotel and ground transportation
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