Front Desk PT
Front Desk PT
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Job Description
Position Overview:
Provide quality service and hospitality in a clean organized and wellmaintained front desk/office center. Assist the Front Office Manager (FOM) to uphold our company standards and mission. AM/PM Shifts Available.
Essential Functions:
- Provide superior hospitality and service to ensure an easy and satisfying guest reservation process.
- Provide superior hospitality and service to ensure an easy and satisfying guest checkin and checkout process.
- Maximize guest room revenues and guest satisfaction by providing efficient and courteous Front Desk Service.
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Job Responsibilities:
Register and process guests promptly upon their arrival to ensure guest satisfaction.
Perform all guest accounting functions according to established hotel operating procedures. Verify all guest and house accounts are complete and accurate.
Accept responsibility for accurately maintaining a cash bank.
Process checkouts in a timely and efficient manner.
Reconcile daily posting and transactions; submit a balanced deposit.
Complete deposit log with witness.
Demonstrate a working knowledge of all services and facilities of the hotel as well as those of the local area to effectively assist hotel guests.
Issue safe deposit boxes to guests upon request according to standard operating procedure.
Properly process guest messages mail packages and confirm receipt by our guest.
Thoroughly understand and adhere to all established credit check cashing cash handling and inventory control policies and procedures. This is to minimize exposure to loss of revenue.Confirm all guests establish credit upon checkin.
Monitor guest accounts to verify adherence to hotel credit limits.
Utilize appropriate suggestive selling techniques.
Receive and process reservations accurately to ensure guest satisfaction.
Review all reservations and assign rooms based on availability special requests and hotel promotions to ensure guest satisfaction and maximize room revenues.
Assist all guests in a sincere and courteous manner consistent with Regency Culture of Service Training.
Answer phones at front desk according to established procedures.
Coordinate and notify the housekeeping department of all checkouts late checkouts early checkins special requests and partday rooms.
Attend department meetings.
Coordinate guest room maintenance work with the maintenance department.
Maintain the cleanliness and neatness of the front desk area.
Other duties as assigned.
Qualification Standards:
Education: High School Diploma or GED.
Some college preferred.
Experience: One year past audit or front desk experience preferred
Licenses or Certificates: State requirements
Specific job knowledge skills and abilities:
- Project a neat clean and professional appearance.
- Be articulate and able to communicate effectively to staff and guests verbally and in writing.
- Be committed to the highest standards of hospitality and express a sincere interest in the needs and comfort of guests.
- Must be extroverted sales oriented selfmotivated and able to consistently project a positive attitude and pleasant personality.
- Willing to assist others and work as a team member toward common goals of the hotel.
- Be a bright alert individual who is able to assume responsibility and exercise sound judgment.
- Perform multiple activities with speed and accuracy and adapt easily to fast paced changing conditions.
- Be detailoriented and follow through.
- Be dependable flexible and possess an even temperament.
- Comprehend basic accounting principles and possess an aptitude with figures. Accurately type a minimum of 30 words per minute operate computer and property management system software and be able to handle clerical duties such as filing and logging.
- Must be honest and able to handle cash responsibilities.
Appearance Guidelines:
Uniform is required. See front desk dress and appearance guidelines. Also one must maintain a neat clean and wellgroomed appearance.
About Us: At Regency Hotel Management hospitality is who we areand what we do best.Since 1965 weve been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful handson guidance inspired by years of professional experience. Our teams across our multiple locations are always growing and were looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Employment Type
Part-Time
