Director - Metrics Analytics Reporting
Director - Metrics Analytics Reporting
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Job Description
Company:
MercerDescription:
We are seeking a talented individual to join our Metrics Analytics and Reporting team at Mercer .This role will be based in Mumbai /Gurugram .This is a hybrid role that has a requirement of working at least three days a week in the office.
Director Metrics Analytics & Reporting
We will count on you to:
Create methods and practices to carry out robust capacity planning in back office/Admin and Project based teams in O&T
Be an expert at forecasting and try different avenues and models of forecasting for varied teams across Operations & technology units.
Provide insights and experimental analysis on how various forecasting models can be adapted to make our planning exercise richer and closer to ground reality
Utilize forecasting tools and practices which are best in class at an industry level and harmonize ways of working with our teams with that
Improve the accuracy of our predictions and plans and bridge the gap between forecast and actual volumes revenues performance and more operational aspects.
Aid the development of Capacity Planning application from an end users perspective
develop and refine individual capacity plans for each of O&Ts product lines/regional operations across their on and offshore operations in collaborations with regional operations leads
support optimization of back office/admin workforce management practices across O&T and be able to leverage peaks and troughs and lean periods to maximize use of existing resources.
support managers and leader in Operations teams in making appropriate hiring and capacity augmentation decisions which include cross training contract resourcing lending & borrowing resources etc.
Stakeholder management and influence:
Collaborate with COOs and operations leads to create meaningful plans for their units and communicate that effectively using facts and data.
collaborate with them to create messaging and insights such that accurately reflect their teams position and can be supported effectively
provide insights that help them run operations more effectively from service delivery quality and cost perspectives
bring out the best practices across other O&T teams and to cross pollinate best practices across operations
What you need to have:
Bachelors degree in business administration maths engineering or economics from accredited university or equivalent experience
20 years of experience in ITES
10 year of experience in business intelligence predictive modelling forecasting and planning in Services Industry supply chain or logistics
Experience with BackOffice Planning and exposure to Contact Centre operations
Experience as a Client Relationship Manager or Product Manager is preferred
Knowledge of customer relationship management practices
Problemsolving attitude
Excellent analytics skills
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your wellbeing.
Excellent communication skills
Aptitude for fostering positive relationships
Teamwork and leadership skills
Customeroriented mindset
Minimum 12 months experience as Associate Director(Level F) / Director (Level G)
Should have at least OnTrack or equivalent rating in last appraisal.
Should not be under any Performance Counselling Plan or had any official disciplinary action within the last 3 months.
Should not have applied for any other IJP in the last 3 months.
What makes you stand out
Demonstrate agility and rigor
Attention to detail with exceptional quality of work
Excellent communication and interpersonal skills.
Adaptive to organisational culture and business environment
Required Experience:
Director
Employment Type
Full-Time
