Print Technician Intern

Looking for an opportunity to make an impact

At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to doing the right thing for our customers our people and our community.

If this sounds like a mission you want to be a part of keep reading!

As a Print Tech Intern under the NASA EndUser Services & Technologies (NEST) contract you will be involved in supporting the print infrastructure and technology needs at NASA. This includes assisting in the installation configuration and maintenance of printers copiers and multifunction devices (MFDs). You will gain handson experience in managing print technologies optimizing print workflows and ensuring the smooth operation of devices across NASAs facilities.

Responsibilities:

• Assist with printer installations and configurations: Help with setting up new printers copiers and MFDs including configuring network settings installing drivers and ensuring proper connectivity.
• Monitor print device performance: Assist in tracking the performance of printers and MFDs ensuring they are operating efficiently and that all service levels are met.
• Support printer fleet management: Help manage and optimize the print fleet across various locations including tracking usage and maintenance needs.
• Assist with software and driver updates: Help ensure all print devices are running the latest software firmware and driver updates to maintain functionality and security.
• Provide user support and training: Help end users with setting up printers resolving basic print issues and configuring printing preferences.
• Help manage print queues: Monitor print queues and ensure that documents are processed in a timely manner resolving any issues with print jobs or networked devices.
• Work with vendors and OEMs: Coordinate with external vendors and OEMs to deploy new devices procure parts and manage device warranties.
• Document printrelated processes: Assist in maintaining records for print device installations maintenance activities and performance reports.

What Were Looking For:

• Currently enrolled in a degree program in Computer Science Information Technology Engineering or a related field at an accredited college/university.
• Strong interest in print technologies device management and workflow optimization.
• Basic understanding of printers copiers and multifunction devices (MFDs) and their components (e.g. toner drum kits paper trays).
• Familiarity with common operating systems (Windows macOS) and printing protocols (e.g. IP printing).
• Comfortable working with printer management software and basic networking (e.g. configuring networked printers troubleshooting connectivity issues).
• Strong communication skills and the ability to interact effectively with internal teams and end users.
• Ability to work independently and in a team with a strong focus on customer service and continuous improvement.

Bonus Points:

• Experience with printer management or working in a print technician role.
• Familiarity with print management software (e.g. PrinterLogic and Printfleet) or managing print queues in an enterprise environment.
• Exposure to managing large fleets of printers or multifunction devices.
• Basic knowledge of networking and IP configuration for networked printers.
• Ability to obtain and maintain a Public Trust clearance.
• US citizenship required.

What Youll Gain:

• Handson experience managing print technologies and print infrastructure.
• Exposure to NASAs print environment and the opportunity to work with industryleading technologies.
• Mentorship and professional development in print management systems configuration and workflow optimization.
• A collaborative teamoriented work environment where your contributions will be valued.

Original Posting:

For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.