Group Manager Documentation Services
Group Manager Documentation Services
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Job Description
As the Group Manager within the Documentation Services organization you will manage a team of Documentation Program Managers to execute on the vision strategy and roadmap for documentation across multiple products and industries! You will be responsible for developing and growing your team leading project requests and collaborating with key customers across Documentation Services R&D Marketing IT and Support to ensure that NI provides an optimal documentation experience for both internal and external customers!
The NI Documentation Services organization is undergoing a digital transformation to improve our documentation support capabilities spanning the entire customer journey from presales to postsales. This role will be instrumental in driving this transformation by ensuring the effective implementation of datainformed content strategies information architecture principles and industrystandard processes.
Primary Responsibilities
- Develop and grow your team through coaching mentorship and structured development opportunities.
- Oversee documentation requests and own the teams project roadmaps to ensure alignment with organizational priorities.
- Find opportunities for efficiency gains propose relevant plans and implement approved initiatives to enhance the documentation programs effectiveness.
- Work closely with Information Architects and the Documentation Strategy team to prioritize and support strategic documentation initiatives.
- Collaborate with other Documentation leaders to help define the direction of the Documentation Services organization.
- Cultivate an environment of innovation and continuous improvement within the Documentation Program Management team.
- Support and streamline data sources for doc program management such as sales and bookings data ni data content health data and company priorities.
- Effectively communicate documentation vision strategy and priorities to partner teams and to org members.
- Optimally communicate program/project status tradeoffs risks and priorities to stakeholders including but not limited to senior leadership.
Qualifications
- 12 years of experience leading and developing teams
- 5 years of project management leadership product ownership and/or content strategy
- Strong leadership presence and ability to build and maintain critical relationships
- Proven ability to get things done in a complex organization through influence collaboration data and deep knowledge of our documentation experience
- You influence decisions and change management through collaboration leadership and a customerfocused approach
- Ability to lead through challenging situations and decisions
- Ability to make and own key decisions as a business leader while balancing input from key customers
- Exceptional interpersonal and communications skills across various levels of the organization including the ability to influence at all levels
- Strong capacity for leading change dealing with ambiguity and providing creative solutions without sacrificing sustainability and scalability
- Solid knowledge of technical documentation standard processesand enterprise documentation strategy in the digital era
- Must be a US Citizen or Green Card Holder
This job might be for you if:
- You enjoy being a people leader and driving professional development of your team.
- You are motivated by setting goals and performance milestones as well as by owning and driving team KPIs
- You love taking difficult challenges and finding creative solutions without sacrificing sustainability or scalability along the way.
- You anticipate problems and think through multiple perspectives.
- You can work across multiple departments and with key leaders in the company.
- You pay attention to details communicate clearly and know your audience.
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Required Experience:
Manager
Employment Type
Full-Time
