E-Commerce Associate
E-Commerce Associate
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Job Description
Join us in shaping a sustainable world for the people and the planet.
At Grale our vision is a world free from plastic pollution. Plastics are made from petroleum and remain in our environment for thousands of years! By 2050 oceans could have more plastic than fish. Were on a mission to change that.
Grale has been named the Worlds Most Innovative Sustainability Startup among 1400 companies globally!
We also won the prestigious Global Tech Innovator award selected from 2000 technology companies worldwide.
Were growing our team and looking for an outstanding candidate to join us in our mission!
ECommerce Associate
The Ecommerce Associate is responsible for overseeing and managing all operational aspects of ecommerce for both DirecttoConsumer (D2C) and BusinesstoBusiness (B2B) channels excluding marketing functions.
The Ecommerce Associate is expected to be a proactive problemsolver ensuring the ecommerce ecosystem operates smoothly delivers exceptional customer service and adapts to evolving business needs.
Main responsibilities include but are not limited to:
- Ensure seamless of ecommerce operations including order processing payment systems and customerfacing processes while proactively addressing adhoc issues as they arise.
- Manage and resolve customer inquiries complaints and issues ensuring highquality service delivery and maintaining positive customer relationships across D2C and B2B channels.
- Lead initiatives to enhance the overall customer experience identifying pain points and implementing solutions to improve satisfaction and efficiency across online platforms.
- Proactively identify and implement improvements to internal workflows related to customer service issue resolution payment handling and other ecommerce offerings.
- Troubleshoot and resolve basic automation issues to ensure minimal downtime of automated processes maintaining operational and service continuity.
Additional responsibilities
- Own and Streamline Order Processing and Customer Inquiry Resolution
- Keep D2C and B2B orders flowing smoothly and quickly resolve customer questions about shipments returns payments or products.
- Enhance Customer Experience Through Website Improvements
- Improve Internal Ecommerce Processes
- Maintain and Troubleshoot Automation Systems
- Onboarding customers to system
- Handle customer orders
- Coordinate with 3PL partner regarding logistics
- Other adhoc operational tasks
Ideal Candidate
- To succeed in the role we believe that you have the following qualifications:
- 13 years work experience in Ecommerce
- Shopify or other CMS
- Make Zapier n8n or similar nocode automation tools.
- Excellent communication skills
- Tech savvy and skilled in working with new tools and AI
- Work proactively and find creative solutions to challenges
- Swedish and English; fluent in speech and writing
We also see that you;
- Can handle and thrive in a fastpaced startup environment while being a doer!
- Are passionate about impact and sustainability
- Are proactive and independent and take own initiatives and execute and deliver on them to achieve great results
- Are curious to learn new areas and ways of working and improve while realizing your full potential
What you get
- Free daily breakfast free coffee/tea and fruits through the office provider
- Access to gym and health activities through the office provider
- Wellness grant
- Weekly fun After work
- The unique experience of working with the founder team featured on the prestigious Forbes 30 under 30 list and Prince Daniel Fellowship
- Onceinalifetime opportunity to transform an industry globally do meaningful work and contribute to a sustainable future
- Opportunity for professional and personal development
- Working in beautiful and modern office space
Interested
This is a onceinalifetime opportunity! We are interviewing continuously with the aim of filling the position as soon as possible. Apply today!
Employment Type
Full Time
