Supervisor Dutch
Supervisor Dutch
Posted on :
10-04-2025
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1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Supervisor for their Barcelona office.
Position: Supervisor
Location: Barcelona Spain
Employment type: Fulltime
Remuneration: Base salary bonuses.
DUTIES AND RESPONSIBILITIES:
- Monitor and report team performance
- Give agents regular feedback on their individual performance
- Motivate the team and control theturnover
- Organize weekly meetings to give feedback on team performance inform on new procedures upcoming changes
- Keep track of each agents training and training needs
- Participate in the recruitment process together with HR department
- Manage all disciplinary issues effectively in communication with HR department
- Identify current and future hiring needs and communicate timely to Management
- Shift scheduling and communication to the team
- Make sure that workingprocesses & procedures are up to date
- Offer support in critical problems (case escalations emergencies customer complaints)
- Take care of logistic problems
- Take incoming customer calls log call details onto call management systems and provide response and resolution within SLA
- Maintain knowledge and expertise associated with applications specific to customers
- Prepare Service Level reviews and attend Service Level Review meetings
- Maintain contact with the customers regarding cases new procedures applications tools
- Collect metrics analyse these and report to customer / management / quality team
- Provide other reports to management as required.
REQUIREMENTS:
- Native/fluent inDutch both oral and written.Fluent in English (at least B2 level)
- Working knowledge of IT Platform equipment and applications: Windows Microsoft Office package internet configuration
- Business knowledge and commercial awareness
- Customer service oriented with ability to emphasize and resolve issues addressed
- Solid IT knowledge
- Excellent communication skills
- Strong leadership skills with ability to implement & manage change process
- Energetic and motivated selfstarter capable of achieving the targets set
- Resourceful and stress resilient personality that can adapt and remain calm in all situations.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation package
- Meal allowance.
Employment Type
Full Time
Key Skills
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