Reservations Manager
Reservations Manager
Posted on :
10-04-2025
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1 Vacancy
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Job Description
Reservations Manager
Napa CA $75000 $85000 Direct FullTime Onsite Hospitality
ABOUT THE COMPANY
Our client has two luxury hotels that embody the perfect getaway and retreat in Napa CA. Surrounded by vineyards Michelinstar restaurants and exquisite views in Yountville their 22acre haven sits among one the most coveted viticulture regions in the world. They invite their guests to immerse themselves in a redesigned Wine Country experience in a delightfully vinocultured manner: two luxury hotels with decidedly different personalities. A combined roomcount of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!
ABOUT THE ROLE
The Reservations Manager is responsible for overseeing the reservations process and optimizing the department’s operations to drive revenue enhance the guest experience and ensure seamless coordination with all departments. This role demands a detailoriented leader with expertise in SynXis and Opera a strategic mindset and a deep understanding of luxury hospitality standards.
WHAT YOU WILL BE DOING
WHAT YOU NEED TO HAVE
Renowned Recruitment Group and our clients do not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other nonmerit factors.
#RRG19
Napa CA $75000 $85000 Direct FullTime Onsite Hospitality
ABOUT THE COMPANY
Our client has two luxury hotels that embody the perfect getaway and retreat in Napa CA. Surrounded by vineyards Michelinstar restaurants and exquisite views in Yountville their 22acre haven sits among one the most coveted viticulture regions in the world. They invite their guests to immerse themselves in a redesigned Wine Country experience in a delightfully vinocultured manner: two luxury hotels with decidedly different personalities. A combined roomcount of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!
ABOUT THE ROLE
The Reservations Manager is responsible for overseeing the reservations process and optimizing the department’s operations to drive revenue enhance the guest experience and ensure seamless coordination with all departments. This role demands a detailoriented leader with expertise in SynXis and Opera a strategic mindset and a deep understanding of luxury hospitality standards.
WHAT YOU WILL BE DOING
- Maximize room revenue by ensuring all Reservation Agents have comprehensive knowledge of room categories hotel services and rate structures.
- Oversee daily reservations functions including inventory control group blocks cutoff dates rate restrictions and system integrity.
- Manage relationships with thirdparty distribution channels optimizing conversion rates and ensuring rate parity across platforms.
- Develop and analyze daily weekly monthly and quarterly reports on occupancy revenue trends and market performance to drive informed decisionmaking.
- Maintain strong communication with Sales Catering/Events and Accounting teams to ensure seamless group and transient reservations.
- Ensure the efficient use of SynXis and Opera maintaining system accuracy and training team members on best practices.
- Uphold the highest standards of guest service handling VIP reservations and resolving escalated guest inquiries with professionalism and discretion.
- Train mentor and oversee the Reservations team fostering a culture of performance accountability and continuous improvement.
WHAT YOU NEED TO HAVE
- 3 years of reservations or revenue management experience preferably in a luxury hotel setting with increasing leadership responsibilities.
- Proficiency in SynXis and Opera is required; strong command of Microsoft Word Excel and reporting tools.
- Exceptional verbal and written communication skills with the ability to effectively interact with guests colleagues and leadership.
- Understanding of revenue management principles distribution channels and sales strategies to optimize hotel performance.
- Highly organized with strong analytical skills and the ability to manage multiple priorities in a fastpaced environment.
Renowned Recruitment Group and our clients do not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other nonmerit factors.
#RRG19
Employment Type
Full Time
Key Skills
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