ORM Analyst
ORM Analyst
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
Online reputation management is a process in the internet which manages the reputation of a brand online it could be Google reviews Facebook reviews Tweets comments or third party websites.
Responsibilities:
- Manage social media platforms (Facebook Twitter Instagram etc..
- Always promote a positive image of the company.
- Handle negative reviews tactfully and avoid engaging with them unconstructively.
- Prioritize social media activity and engagement.
- Create brand awareness through consistent and creative campaigns.
- Address queries and actively engage with the audience on social media ensuring effective Online Reputation Management (ORM).
- Coordinate with internal teams for seamless communication and social media strategies.
- Handle crisis management across social media (SMM) and Google My Business (GMB).
- Manage response protocols and ensure timely replies to feedback.
- Use social listening tools and generate analysis reports for insights and performance tracking.
reviews,customer engagement,social listening tools,crisis management,social media management,social listening,online reputation management,communication,brand awareness,analysis reports
Employment Type
Full Time
Key Skills
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