IT Team Lead
IT Team Lead
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Job Description
Job Description – PUDO Manager
Qualification: BE/B.TECH/ 1023 Core Hardware and Networking Profile
Location: Delhi Mumbai Pune Hyderabad and Ahmedabad Experience: 7 yrs. (Trouble card level hardware issues related to Laptops Desktops Tablets Mobiles Printers and other accessories) Should have managed a team of minimum 12 engineers (Field engineers as an added advantage) Must have worked on any ticketing tool for at least 3 yrs. Good at report generation and tracking tickets. Capable of training field engineers and excellent in team handling. Roles and Responsibilities: Responsible for managing their respective locations and follow SLA. They will be the SPOC for all roles and responsibilities of their PUDO for ticket closure and performance Responsible for generating daily report of location and update the project manager. Make sure field engineers are successfully closing maximum tickets in a day. Ensuring timely and correct location tickets are issues to each engineer.
Skills
IT support Team Lead, team leading, incident management
Employment Type
Full Time
