Global Operations Manager Customer Care
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a global operations manager you will be at the forefront of shaping and executing the global strategy for Wixs Customer Care operations. This dynamic role is crucial for maintaining alignment across regions and business units driving excellence in customer service and ensuring operational processes are streamlined for maximum efficiency. In your daytoday you will:
Take part in creating and implementing global customer care strategies ensuring smooth operations worldwide and maintaining high service standards
Lead operational plans and execute managementlevel initiatives
Oversee a global team of operations managers to ensure customer care processes tools and systems are standardized improved globally and adaptable to local needs
Plan and carry out customer care initiatives and communication in line with business and HR goals while keeping leadership informed and aligned on priorities
Work closely with product operations and Wix leadership to align on longterm goals refine customer experience strategies and drive continuous improvements across the organization
Oversee major projects such as organizational changes and process improvements making sure they align with business goals and are successfully executed
Support the VP of Customer Care in driving key initiatives improving team efficiency and aligning operations with strategic goals through close collaboration and project oversight.
Qualifications :
Extensive experience in a global operations leadership role ideally within customer care or customer experiencefocused environments
Proven track record of leading large geographically dispersed teams with a strong focus on operational efficiency customer satisfaction and continuous improvement
Exceptional communication and interpersonal skills with the ability to influence and engage stakeholders at all levels from frontline staff to senior leadership.
Strategic mindset with a handson approach to able to balance longterm vision with immediate operational needs
Strong organizational and problemsolving skills with the ability to manage multiple complex initiatives and priorities simultaneously
Fluent in English and Hebrew
Experience in customer care service management or similar functions at a global scale an advantage
Additional Information :
We are the Ops team in the Wixs Customer Care group! We lead plan and facilitate the of Customer Cares daytoday and longterm strategy. We aim to ensure operational excellence rethink existing processes improve dev velocity and ensure projects run smoothly. To do this we work closely with group heads coordinate between teams prioritize requests and manage the daily operations of our team. Our Customer Care group is not your typical customer support and were not your typical operation managers. We make sure that all our group members can accurately represent the Wix users voice and work closely with Product to deeply understand Wix technologies and services with the proper support they need and with less of the hassle. We are a friendly driven team with diverse growth opportunities in a dynamic environment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
