Relationship Manager-Payments-Associate

Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the worlds leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closedloop proprietary payments platform and Chase Pay is the firms new digital wallet that makes mobile transactions simple safe and rewarding. Merchant Services is a leading provider of payment fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

As a Relationship Manager Associate your role is to grow and retain a portfolio of Chase Merchant Services client relationshipsrelationships shared with our bank partners.As part of a team you will collectively support the needs of a larger book of assigned client accounts in a pooled environment and may also have direct account planning responsibilities for a few hundred clients. You will act as a Merchant Acquiring consultant to clients to increase revenue through valueadd consultation in partnership with bank colleagues. Additionally you will negotiate client contracts engage in project management responsibilities and be responsible for the accurate budgeting.

Job Responsibilities:

• Manage a large portfolio of clients across team ofcollocated Relationship Managers
• Execute client needs via written and verbal communication and controlled process
• Work with internal departments to ensure a high level of support for the client including resolving software hardware contractual and policy problems
• Account and precall plan for a portfolio of an average of 300 clients in partnership with the banking coverage team
• Deepen bank coverage relationships through regular communication cadence
• Manage client data across systems; deliver regular status reporting to measure performance and results
• Diagnose client issues providing solutions and options and resolving with urgency
• Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness
• Consult on merchant acquiring products aligning solutions to client needs
• Implement payment solutions with skill
• Identify opportunities for and improvements in systems and products

Required qualifications capabilities and skills:

• 3years of Payments Industry experience and/or product expertise
• Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills
• Advanced virtual communication with proven track record of success working on a phonebased client management team environment and culture
• Proven crossfunctional partnership and resourcefulness to solve customer needs
• Strong written presentation contract negotiationorganizational and communication skills
• Proficient with MS Office Suite with a high emphasis in other business related database programs i.e. Salesforce

Preferred qualifications capabilities and skills:

• Knowledge of Merchant Acquiring industry and procedures specifically in customerobsessed relationship management
• Portfolio management experience with account planning and proactive tactics
• Strong analytical and research skills as it relates to problem solving and solutions delivery
• Budgeting and/or mathematical background to support pricing and contracts negotiation
• Comfortable in presenting to client decision makers and CLevel interactions
• Experienced in the process and skilled in the of a teambased coverage approach for a client
• Bachelors degree in business consulting marketing or other related field preferred