Oracle NetSuite ERP Technical Support Officer
Oracle NetSuite ERP Technical Support Officer
Posted on :
09-04-2025
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1 Vacancy
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Job Description
We are seeking an experienced Oracle NetSuite ERP Technical Support Officer to join our team. The successful candidate will provide technical support and assistance to our customers partners and internal stakeholders ensuring timely and effective resolution of Oracle NetSuite ERPrelated issues.
Technical Support
- Troubleshoot and resolve technical issues related to Oracle NetSuite ERP including data integration workflows and customizations.
- Provide technical guidance and assistance to customers partners and internal stakeholders on Oracle NetSuite ERP best practices configuration and customization.
- Collaborate with crossfunctional teams including sales implementation and development to ensure seamless resolution of technical issues.
- Configure Oracle NetSuite to meet the organizations specific business requirements.
- Collaborate with functional experts to ensure accurate data migration and system integration.
- Develop and deliver comprehensive training programs to endusers.
- Experience with data migration and integration tools.
Knowledge Management and Documentation
- Maintain and update the knowledge base with technical solutions workarounds and best practices.
- Create and maintain technical documentation including user guides release notes and troubleshooting guides.
Communication and Customer Service
- Communicate with users partners and internal stakeholders in a clear concise and professional manner.
- Provide excellent user service ensuring timely and effective resolution of technical issues.
Professional Development
- Stay uptodate with the latest Oracle NetSuite ERP releases features and best practices.
- Participate in training and certification programs to enhance technical skills and knowledge.
Requirements
- Bachelor s degree in computer science Information Technology or a related field.
- 25 years of experience in technical support consulting or implementation of Oracle NetSuite ERP or similar ERP systems.
- Strong technical skills in Oracle NetSuite ERP including data integration workflows and customizations.
- Excellent communication and customer service skills.
- Oracle NetSuite ERP certification (e.g. NetSuite Certified Administrator) or willingness to obtain.
- Experience with cloudbased ERP systems such as Oracle ERP Cloud or SAP S/4HANA Cloud.
- Knowledge of programming languages such as Java Python or JavaScript.
- Experience with Agile methodologies such as Scrum or Kanban.
Employment Type
Full Time
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