L2 Support Engineer
L2 Support Engineer
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1 Vacancy
Job Description
As a L2 Support Engineer you will be responsible for managing and resolving service requests and incidents in a timely manner. Reporting to the IT Manager youll guide users on troubleshooting across various platforms and technologies ensuring a seamless IT service is provided to the entire Abano Healthcare Group business.
Key Responsibilities:
- Provide friendly professional and timely support to users on hardware software and other digital equipment.
- Respond to user level equipment failures and be a point of escalation for technology issues within the organisation.
- Ensure assets operations and procedures are followed and welldocumented to maintain operational excellence.
- Maintain a high level of cyber security awareness and assist in educating staff to make secure choices in their digital operations.
Qualifications :
- Experience working within ITIL framework (desired).
- Minimum of 2 years experience working as a L2 Support Engineer.
- IT certification in Computer Systems or equivalent work experience.
- Strong customer focus and exceptional communication skills.
- Technical competency within IT systems and frameworks.
- A technical logical thought process with problemsolving skills.
- Ability to stick to strict deadlines and prioritise tasks effectively.
Additional Information :
If youre ready to advance your career in IT support and contribute to delivering exceptional patient care at Abano then we want to hear from you! Join our dedicated team and embark on a rewarding journey filled with growth and endless opportunities.
To take advantage of this exciting opportunity submit your resume and a cover letter outlining why youre the perfect fit for this role. Lets make a difference together at Abano !
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
