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Swift 7 Consultants is currently seeking a motivated and customerfocused Customer Service Representative to join our team in Raleigh NC. This role involves interacting with clients resolving inquiries and ensuring a positive customer experience through clear communication and timely assistance.
Responsibilities
Respond to customer inquiries via phone email and inperson in a professional and courteous manner
Handle complaints and provide appropriate solutions within company guidelines
Maintain uptodate knowledge of company services and policies
Process customer requests updates and account changes accurately
Document customer interactions and maintain detailed records
Collaborate with other departments to ensure customer satisfaction
Identify and escalate priority issues when necessary
Qualifications :
Qualifications
High school diploma or equivalent required; associates or bachelors degree preferred
Previous experience in customer service or related field is a plus
Excellent communication and interpersonal skills
Ability to work efficiently both independently and as part of a team
Strong problemsolving skills and attention to detail
Proficient in using basic computer applications and office systems
Additional Information :
Benefits
Competitive salary based on experience
Opportunities for professional growth and career advancement
Supportive and teamoriented work environment
Ongoing training and development
Paid time off and holidays
Remote Work :
No
Employment Type :
Fulltime
Full-time