drjobs Customer Service Representative

Customer Service Representative

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1 Vacancy
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Job Location drjobs

Raleigh - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Description

Swift 7 Consultants is currently seeking a motivated and customerfocused Customer Service Representative to join our team in Raleigh NC. This role involves interacting with clients resolving inquiries and ensuring a positive customer experience through clear communication and timely assistance.

Responsibilities

  • Respond to customer inquiries via phone email and inperson in a professional and courteous manner

  • Handle complaints and provide appropriate solutions within company guidelines

  • Maintain uptodate knowledge of company services and policies

  • Process customer requests updates and account changes accurately

  • Document customer interactions and maintain detailed records

  • Collaborate with other departments to ensure customer satisfaction

  • Identify and escalate priority issues when necessary


Qualifications :

Qualifications

  • High school diploma or equivalent required; associates or bachelors degree preferred

  • Previous experience in customer service or related field is a plus

  • Excellent communication and interpersonal skills

  • Ability to work efficiently both independently and as part of a team

  • Strong problemsolving skills and attention to detail

  • Proficient in using basic computer applications and office systems


Additional Information :

Benefits

  • Competitive salary based on experience

  • Opportunities for professional growth and career advancement

  • Supportive and teamoriented work environment

  • Ongoing training and development

  • Paid time off and holidays


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

Department / Functional Area

Customer Service

About Company

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