Customer Care Champion - Dispatcher
Customer Care Champion - Dispatcher
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Job Description
Date Posted:
Country:
United KingdomLocation:
Grove Park 7 Barton Close Grove Park LE19 1SJ Leicester United kingdomCustomer Care Champion Dispatcher
Role Overview:
Otis is growing and we are recruiting a Customer Care Champion working within our Dispatch team based in Leicester. The hours of work will be 8am4pm.
Acting as the primary interface between our internal and external customers you will be dispatching technicians appropriately according to Work Orders
On a typical day you will:
Dispatch Work Orders to the correct technician after verifying the issue remotely and ensuring a prompt response time
Liaise with customers when needed
Manage your availability to receive technician and customer calls
Ensure the CRM is up to date
What You Will Need to be Successful:
Excellent language listening and communication skills
Customercentric mindset taking ownership of customers issues and showing empathy
Resilience in handling stressful situations and ability to solve problems
Confidence in using multiple systems
Benefits
You will receive a longterm employment contract with the world market leader in a crisisproof industry.
We offer you remuneration in accordance with local standards
We will train you intensively in the areas of technology processes & soft skills and you can exchange ideas with experienced colleagues at any time.
With strong performance you will have the opportunity to grow in this role to build a career at Otis.
Apply today to join us and build whats next!
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fastmoving highperformance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global peoplepowered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability please contact us at .
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Employment Type
Full-Time
