Senior Sitecore Developer Managed Services
Senior Sitecore Developer Managed Services
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Job Description
Senior Application Engineer Managed Services
At Horizontal Digital we hold ourselves to one key belief: Youre only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites apps portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy data design and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock arms
We forge relationships that make our impact 1000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show hustle
Were not ones to sit on our hands and wait. Instead we anticipate opportunities collectively roll up our sleeves and find ways to execute the exceptional.
Embrace change
From new technologies to workplace philosophies we welcome the unexpected and constantly anticipate whats next.
Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger more inspiring ideas.
But enough about us. Lets talk about you.
As a Managed Services Engineer you will be part of a global team of experienced Application and Infrastructure engineers. You will have a unique opportunity in flexibility to develop your own talents by improving your analysis and troubleshooting skillsets and have the option to work closely with varying team disciplines and expand your knowledge in other domains of web application and environment management.
What youll do:
- Analyze error logs and review inherited code to determine the root cause of issues reported by the client.
- Utilize systems like Jira Service Desk and Microsoft Teams to communicate directly with clients or team members regarding findings and recommendations.
- Work directly with the client on system enhancements and bug fixes on a perticket basis.
- Educate yourself on a variety of different clients their industries and their codebases to offer solutions in the moment and forwardthinking recommendations.
- Learn and develop your experience with tools technologies and platforms like Sitecore Coveo Solr Contenful Order Cloud Azure Cloud AWS JSS and a variety of custom solutions.
- Participate in a weekly oncall rotation with all other team members.
Who you are:
- A collaborative individual who is not afraid to work directly with team members or leaders in pursuit of highquality solutions.
- A driven selfstarter interested in expanding their knowledge base and will make good use of learning materials during downtime.
- A friendly and communicative partner for our clients who understands that not all clients are as technically oriented as yourself.
- An analytical engineer who does not shy away from difficult problems and prides themselves in fully understanding the situation faced before providing a recommended solution.
What you bring:
- Minimum 6 years of experience with .NET and C#.
- Minimum 3 years of experience with Azure DevOps GitHub or other code repository tools.
- Minimum 3 years of experience with MVC development patterns.
- Experience with Sitecore or CMS is a plus.
- Experience with Azure Cloud and/or AWS is a plus.
- Experience with inherited codebases is a plus.
- Experience with JavaScript and other FrontEnd technologies is a plus.
The above description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice
Required Experience:
Senior IC
Employment Type
Full Time
