Technical Support Engineer
Technical Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the job
WHAT YOULL BE DOING:
Responsible for providing technical support to apparel brand & factory clients. Specialize in 1st level support of software data & digital related solutions via calls emails & remote support. Conducts regular training seminars / webinars to clients. Participate in project roll out through collaboration with counterparts regional teams and solution partners.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Provide timely technical support on level 1 & 2 to clients via calls emails & remote connections within agreed SLA
- Diagnose and troubleshoot technical issues on software data & digital related solutions
- Following & creating standard procedures & knowledge base (internal & external)
- Log & track system issues through to resolution within agreed SLA
- Proactively follow up unresolved issues and escalate to the appropriate level 3 support teams (Internal IT & external partners)
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Assist on adhoc projects from supervisor / manager
- Maintain good relationships with clients
- International travel for support and meetings is expected
- Shift duty support on Weekend and holiday is required
Qualifications :
WHAT WE WILL BE LOOKING FOR IN YOU:
- Good command of spoken and written English.
- Degree / Diploma holder of Computer Science or related disciplines.
- 2 years of experience in technical Support and user training. Experience in the printing RFID & manufacturing industry preferred.
- Experience on designing / implementing a call & ticketing system for support team is a plus.
- Good experience in NT Server 4.0 Google Service and support in PC hardware/operating. systems/office applications/LAN/Networking equipment.
- Strong interpersonal and communication skills with external clients and internal organization.
- Analytical diagnostic mindset and problem solving skills.
- Able to work independently can handle multiple tasks concurrently.
- Willing to travel overseas.
Additional Information :
En Avery Dennison hacemos lo que amamos y amamos lo que hacemos y esperamos recibir su solicitud.
Ofrecemos:
Flexibilidad en el lugar de trabajo
Excelente ambiente de trabajo
Programas de bienestar y desarrollo.
Aprendizaje estructurado y desarrollo.
Recompensas totales competitivas
Horario de lunes a viernes
Esperamos con inters recibir su solicitud.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
