Reservation Supervisor
Reservation Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
- Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to making recommendations where necessary to reach overall performance goals
- Ensure information provided to guests is accurate and individualized
- Coach agents in areas of upselling crossselling and ongoing skill set knowledge
- Monitor daytoday operations to ensure call volumes are managed in the most efficient manner possible administrative duties are completed and productivity is maximized
- Assist in preparing daily weekly and monthly reports
- Assist in the coordination of new rate offers including rate building determining operational flows communicating offers to the hotel community and deficiency testing
- Ensure smooth shift changes with proper passon to the next shift
- Report any equipment failures/problems & repair requests to Maintenance Department
- Respond to enquiries about hotel products and services by telephone fax and email according to standard guidelines
- Maintain complete knowledge of all food & beverage services contents & preparation methods outlets and hotel services/features to promote its products and services
- Coordinate and communicate with all other departments to ensure a smooth operation
Qualifications :
- Diploma education
- Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services/telemarketing
- Excellent reading writing and oral proficiency in English language
- Proficient in MS Excel Word & PowerPoint
Additional Information :
Join us at Accor where life pulses with passion!
As a pioneer in the art of responsible hospitality the Accor Group gathers more than 45 brands 5600 hotels 10000 restaurants and lifestyle destinations in 110 countries. While each brand has its own personality where you will be able to truly find yourself they all share a common ambition: to keep innovating and challenging the statusquo.
By joining us you will become a Heartist because hospitality is first and foremost a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow to fulfil yourself to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments in your country or anywhere in the world!
You will enjoy exclusive benefits specific to the sector and beyond as well as strong recognition for your daily commitment.
Everything you will do with us regardless of your profession will offer a deep sense of meaning to create lasting memorable and impactful experiences for your customers for your colleagues and for the planet.
Hospitality is a work of heart
Join us and become a Heartist.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
