Manager Service Delivery
Manager Service Delivery
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Job Description
Job Title
Manager Service DeliveryJob Description Summary
Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Ensure the daytoday operations of the facility(ies) or campus including custodial lifesafety engineering site services and general maintenance are implemented and carried out in a manner consistent with C&W policies and client directives
Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing
Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties
Respond positively and promptly to requests from building tenants and occupants. Oversee the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the tenant client and the properties in accordance with contract scope and Service Level Agreements (SLAs)
Ensure that all sitespecific documentation and reports are completed accurately and on time including (and as applicable): Property Information Book Site Operating Manual Emergency Procedures Manual IIPP Manual Local Code Compliance Log ADA Compliance Log OSHA Log Safety Meeting Log Elevator Logs Janitorial Log Purchase Order Log Vendor Certificates of Insurance Asbuilt Drawings IIPP Manual Paid Invoices File General Files Contract Files Annual Property Conditions and Yearend Performance Report and other reports and documentation as required
Prepare review and give initial approval and as needed all budgets financial reports (monthly and quarterly) contracts expenditures and purchase orders related to the facility(ies) or complex.
Coordinate the preparation and publication of the annual budget quarterly reforecast and business plans
Assist in the development of capital budgets for the property. This includes contributions towards a fiveyear plan of maintenance facility improvement and cost reduction initiatives
Collect analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives
Hire train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff
Thoroughly familiar with the management contract and all requirements contained therein
Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims as required
KEY COMPETENCIES
1. Communication Proficiency (oral and written)
2. Technical Proficiency
3. Problem Solving/Analysis
4. Leadership
5. Teamwork Orientation
6. Relationship Management
7. Financial Management
IMPORTANT EDUCATION
Bachelors degree in Facilities Management Corporate Real Estate Project Management or Business Administration required
IMPORTANT EXPERIENCE
A minimum of 57 years of commercial highrise campus environment and/or property portfolio management experience required
Experience in leasing construction engineering and all facets of property operation and building management preferred
Experience with critical system environments desired
Experience in the development and implementation of programs to drive out cost inefficiencies preferred
CMMS/Work Order Management experience preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Certified Facility Manager (CFM) International Facilities Management Association (IFMA) Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering Business or technical training or certifications preferred
Ability to read and understand construction specifications and blueprints
Proficient in understanding management agreements and contract language
Excellent computer and systems knowledge: Strong literacy in Microsoft Office Suite (MS Word Excel and PowerPoint)
Strong discipline of financial management including financial tracking budgeting and forecasting
Knowledge of Financial Systems (Yardi a plus)
Skilled in Building Management Systems maintenance and monitoring
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability sexual orientation gender identity protected veteran status or any other characteristic protected by law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at or email. Please refer to the job title and job location when you contact us.
INCO: C&W ServicesRequired Experience:
Manager
Employment Type
Full-Time
