2nd Shift - Water Service Technician - Customer Service
2nd Shift - Water Service Technician - Customer Service
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Job Description
Close Date: Monday April:00 AM
Department: Charlotte Water Department
Salary: $23.00 $27.13 Commensurate with Experience
SUMMARY
Charlottes local government with more than 7000 employees and a $2.39 billion budget works hard to ensure that the community will be a winning city for everyone a truly remarkable place to live work learn and play.Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with 300000 customer accounts and over 1000 employees. Our service area includes the City of Charlotte Mecklenburg County and the towns of Huntersville Cornelius Davidson Mint Hill Matthews and Pineville. Charlotte Waters FY 23 budget is $535M and a fiveyear capital program of $2.5 billion. We enjoy the highest credit ratings from all three major credit rating agencies as a result of sound financial planning and management and strong support from our City Council. We value competent skilled candidates with a customer service focus to work in a team environment.
SALARY:
$23.00 Hour
SCHEDULE:
2nd Shift: Monday Friday 1:30 PM 10:00 PM
JOB SUMMARY
This position performs a variety of work involving field work orders associated with water services and metering equipment. Work involves turning service on/off; validating meter readings; installing maintaining and removing meters; investigating water quality and pressure complaints; handling moveout orders when service is cancelled; fixing minor leaks; cleaning out meter boxes; serving as a first responder for water/network emergencies; marking meter box locations; and utilizing mobile equipment and peripheral devices to manage work orders. This position makes decisions concerning field conditions takes corrective actions handles customer interactions cleans and stocks work truck and maps out routes.
ESSENTIAL JOB FUNCTIONS:
- Receives and completes assigned service work orders within a specified time period; accurately records the water meter readings; and enters pertinent notes associated with the work performed along with any notable conditions at each service address into a portable laptop.
- Performs comprehensive field inspection of the water meter register/wiring and transmitter; validates proper and accurate reading match with register; and provides readings for billings.
- Replaces inoperable or malfunctioning meter and/or metering equipment as required.
- Performs water flow test on meter to ensure equipment is functioning properly.
- Inspects water meter connections for leaks and replaces material as needed to repair leaks.
- Investigates customer complaints regarding such matters as high meter readings noise leaks water quality low/high water pressure etc.; escalates situation if required.
- Performs meter box maintenance by cleaning out dirt and debris; ensures box lid fits correctly; and reports any meter box deficiencies or service line repairs.
- Repairs meter equipment.
- Reads maps to ascertain accurate location of customer addresses lines and right of ways.
- Performs preventative maintenance and daily inspections of vehicle and field computer equipment for proper function and reports malfunctions or deficiencies.
- Reports on fire hydrant leaks water main leaks and other water distribution issues in a timely manner.
- Reports on missing manholes covers and valve lid covers.
- Communicates to internal and external customers on how a meter and transmitter operate.
- Serves as first responder to water distribution and network emergencies.
- Performs other related job duties as assigned.
MINIMUM REQUIREMENTS TO PERFORM WORK:
- High school diploma or GED from an accredited school.
- Two 2 years of related work experience preferably experience in customer service and water utility operations.
Licenses Certifications or Registrations:
- Requires a valid drivers license with an acceptable driving record.
- Desires AWWA Meter Technician Certification.
Knowledge Skills and Abilities:
- Knowledge of water utility operations.
- Knowledge of principles of customer service.
- Skill in communicating both verbally and in writing.
- Skill in reading map.
- Ability to communicate clearly and concisely.
- Ability to maintain effective working relationships.
- Ability to follow directives and instructions.
PHYSICAL DEMANDS:
The work is light work and requires applying 10 pounds of force frequently exerting up to 20 pounds of force occasionally to move objects. Additionally the following physical abilities are required: balancing crouching feeling manual dexterity grasping handling perceiving sounds at normal speaking levels distinguishing among sounds kneeling lifting mental acuity pulling pushing reaching repetitive motion speaking standing stooping expressing ideas by spoken word shouting above noises visual acuity in equipment and walking..
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals priorities and needs. Requires: working outdoors in all weather conditions near traffic and tolerating foliage seasonal pollen dirt dust mud water insects pests reptiles and animals; being able to have a flexible schedule; and the ability to report for emergency situations.
ADDITIONAL INFORMATION:
This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements management reserves the right to modify add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.
To perform this job successfully an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein employees may be required to perform duties not specifically spelled out in the job description but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
CONDITIONS OF EMPLOYMENT
The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a preemployment drugscreening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street Suite 200 Charlotte NC 28202. Our hours are Monday through Friday 8 a.m. to 5 p.m. (EST) excluding official City holidays.
For questions about your application or the hiring process please email .
The City of Charlotte is committed to making the job application process accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modification will be provided. To make a request please email callor visit us in person at700 4th St. Charlotte NC 28202.
BENEEFITS
The City of Charlotte provides a comprehensive benefits package to all employees.
Clickhereto learn more about the City of Charlottes benefits.
The City of Charlotte is a drug and alcoholfree workplace.
Required Experience:
IC
Employment Type
Full-Time
