Customer Service Technician
Customer Service Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
ProSphere (PST) a Planned Systems International (PSI) company is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to enduser requests for assistance in the operation and functionality of their computing systems software peripherals and other devices. The successful candidate must be able to assist the user in the use of existing manuals and nonscripted or automated system responses in clearing Tier 1 trouble tickets. The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical analysis assurance or engineering support team at Tier 2. Individuals in this role must possess effective communication skills have attention to detail and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are fulltime positions located in El Paso TX. Veterans are highly encouraged to apply.
All candidates must be US Citizens for this contract.
Essential Functions and Job Responsibilities
- Provide routine information technology (IT) customer support in maintaining computing systems printers and other peripherals
- Analyze and report daily on ticket resolution to an established weekly ticket closure rate
- Troubleshoot basic IT services as needed and assist customers with reported issues
- Will use an automated ticketing system on a daily basis
- Successfully handle a wide range of hardware and network technology issues in a highvolume fast paced environment
- Will be responsible for all assigned trouble tickets from creation to resolution
Minimum Requirements
- Candidate must be a U.S. Citizen
- Must live within 1 hour of the facility 10767 Gateway West El Paso TX)
- Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM)
- Minimum high school diploma
- Technical certifications strongly desired
- Experience providing IT support to enduser communities preferred but not required
- Excellent customer service and communications skills required
- Demonstrable troubleshooting and problem resolution skills for desktops and laptops
- Experience providing services to the federal government and/or the VA
- Occasionally required to stand walk reach with arms and hands climb or balance and to stoop kneel crouch or crawl
- May be required to lift up to fifty 50 pounds
- Ability to work overtime required on occasion
- Ability to sit at a workstation for long periods of time
Company Benefits
PSI offers fulltime benefits eligible employees a competitive total compensation package that includes paid leave and options for employer sponsored group medical dental vision shortterm and longterm disability life insurance AD&D coverage legal services identity theft and accident insurance. Flexible spending account and health saving account options offer pretax savings for qualified medical dental and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses certifications and tuition reimbursement programs.
EEO Commitment
It is company policy to promote equal employment opportunities. All personnel decisions including but not limited to recruiting hiring training promotion compensation benefits and termination are made without regard to race color religion age sex sexual orientation pregnancy gender identity genetic information national origin citizenship status veteran status protected veteran status disability or any other characteristic protected by applicable federal state or local law.
Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Human Resources by emailing or by dialing.
Required Experience:
IC
Employment Type
Unclear
