RMT Coordinator
RMT Coordinator
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Job Description
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
The RMT Coordinator is an essential member as he/she will be responsible for handling clients requests for service in an efficient manner while providing excellent customer service and minimizing operating costs. Take inbound calls from drivers answer inquiries regarding the requests for scheduled and nonscheduled technical repairs maintenance and tyre replacement handle complaints and resolve problems.
Responsibilities:
Handle drivers requests for car maintenance tires or replacement by promptly providing approvals in accordance with the manufacturers guidelines.
Closely monitor costs related to repair maintenance and tires replacement to achieve maximum savings.
Secure agreed prices with the vendor to ensure the client is aware of the repair total.
Negotiation for warranty recovery in cases where a vehicle is out of the normal factory warranty date or miles.
Handle and resolve drivers complaints.
Log all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed.
Identify and escalate situations requiring attention.
Communicate with colleagues and external partners to control direct / indirect costs.
Drive continuous improvement and engage in action planning to improve operational effectiveness.
Qualifications and skills:
University degree will be considered as an asset
At least 23 years of experience in automotive markets
Very good command of English language both verbal and written
Organizational skills
Be able to work in teams
Customer oriented
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide fullservice leasing flexible subscription services fleet management services and multimobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are wellpositioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technologyenabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Required Experience:
IC
Employment Type
Full-Time
