Case Manager - 4548
Case Manager - 4548
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Job Description
BronxWorks helps individuals and families improve their economic and social wellbeing. From toddlers to seniors we feed shelter teach and support our neighbors to build a stronger community. In all aspects of our work we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family children and youth support educational services elder care homelessness mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.
RESPONSIBILITIES
- Provide direct services to clients including intake engagement assessment service plan development referral advocacy counseling exit summaries and followup.
- Manage a case load for a diverse client population.
- Monitor and document client progress toward service plan goals.
- Document all interactions with or on behalf of clients.
- Maintain familiarity with program resources available on and offsite.
- Provide group counseling as assigned by the program director.
- Coordinate client services with other social service mental health medical employment educational child care and other providers.
- Conduct regular case conferences with clients and service providers as required.
- Complete program reports on a monthly basis or more frequently as required.
- Report to and meet with supervisor on a monthly basis.
- Conduct home visits and other field work as required.
- Perform additional duties as assigned.
SPECIFIC RESPONSIBILITIES
- Manage a caseload of 21 clients.
- Conduct facetoface home visits with each client 24 times a month.
- Conduct telephonic or email correspondence with client at least four times a month.
- Provide longterm direct casemanagement services to clients housed by the program.
- Ensure that clients have maximized income/benefits available.
- Assist clients in recertifying and meeting requirements and appointments for enrolled programs and benefits.
- Determine clients meet requirements for program eligibility and maintain uptodate documentation of client eligibility.
- Assess what if any other resources clients may have Develop an admission note and initial service plan with new clients within the first week of the program.
- Develop 6month service plans following the initial service plan to assist clients in achieving a higher level of independence.
- Assist clients in applying for other housing opportunities.
- Accompany client on apartment viewings and all appointments as needed.
- Assist client in moving into their new apartment.
- Connect client with workshops trainings and other resources from which the client can benefit.
- Collect income documentation and proof of identification for all clients.
- Understand all housing subsidies offered within NYC
- Attend all trainings recommended and assigned under the program.
- Document all client information and progress notes in AWARDS.
- Budget clients on a yearly basis and assist with lease renewals and payment plans.
QUALIFICATIONS
- Bachelors degree in social work or another related field of study.
- Oneyear of case management or relevant work experience preferred.
- Engaging personality and detailed orientated skills are essential.
- Strong oral and written communication time management and organizational skills are necessary.
- Proficiency in Microsoft Office suite and other standard business technology is required.
PHYSICAL REQUIREMENTS
- Ability to use a computer for prolonged periods
- Ability to occasionally lift and/or move up to 10 pounds
- Ability to stand walk or sit for long periods of time
- Ability to climb five flights of stairs if required to conduct home visits and/or fieldwork
- Ability to bend and retrieve objects and/or documents
- Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
- Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather including inclement weather if required to conduct home visits and/or field work
BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms conditions and privileges of employment including but not limited to recruitment hiring compensation training and employee development placement promotion demotion upgrading downgrading transfer layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition military and veteran status gender identity or expression genetic information status as a victim of domestic violence or any other characteristic protected by federal state or local law. If you require reasonable accommodation as part of the application process please contact .
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Required Experience:
Manager
Employment Type
Full-Time
