ITSM Process Tooling Expert

We are looking for an

ITSM Process Tooling Expert (m/f/d)

Ref.Nr.: JR1010653

Thats why it is worthwhile joining CWS:

• Strategic & Impactful Role: Take ownership of ITSM processes for (Hardware) Asset Management and Configuration Management and shape their future direction
• Career Growth: Join a forwardthinking organization that fosters professional advancement and skill development
• Collaborative Environment: Work closely with IT Process Owners business stakeholders and crossfunctional teams
• Innovative ITSM Practices: Lead initiatives to enhance process efficiency and automation leveraging our ITSM tools and best practices
• Flexible Work Culture: Enjoy a hybrid work model that balances office collaboration with remote work flexibility

You can look forward to these tasks:

• Tool Administration and Optimization: You will be responsible for defining and executing the ITSM tooling strategy and roadmap to align with business objectives. This includes continuously assessing and implementing new ITSM technologies to improve service delivery. As the primary administrator for ITSM tools you will ensure their high availability stability and performance
• Process Enablement and Automation: You will design and implement automated workflows to improve efficiency and service quality. You will also improve ITSM tools with automation AI integrations and enhance knowledge management and selfservice features
• Collaboration and Stakeholder Management: You will build strong relationships with the ITSM Process Owners stakeholders and external partners to ensure the ITSM tooling strategy aligns with business needs
• Reporting and Data Insights: You will create reports and dashboards to give insights into ITSM process performance and measure success based on KPIs. By leveraging analytics and datadriven insights you will identify trends measure tool adoption and drive continuous process improvements
• Capability Building and Knowledge Management: You will develop and deliver training programs to improve ITSM tooling skills ensuring that employees can effectively utilize ITSM systems to their full potential. In addition to training you will drive knowledge management initiatives that promote knowledge sharing and process adoption helping to enhance the efficiency and effectiveness of ITSM processes

Your Profile:

• Education: Bachelors degree in IT or Information Management
• Certifications: ITIL v4 Foundation (or strong understanding of ITIL)
• Experience: 5 years in ITSM tooling including administration automation and integrations
• Leadership Skills: Strategic thinking influencing and stakeholder management
• Technical Skills: PowerShell/Python scripting API integrations IT Asset Management (ITAM e.g. Matrix42 Software Asset Management (SAM) and CMDB implementation
• Soft Skills: Problemsolving collaboration communication and business process management
• Language: Good English skills (spoken and written)

Ready to Apply

Submit your application through our applicant portal by clicking Apply. Please include your full application documents salary expectations and preferred start date.

For further inquiries contact our recruitment team at .

We look forward to meeting you!

About CWS :

We the CWSBusinessServices organisation support the four CWS Business Areas Hygiene Workwear Cleanrooms and Fire Safety with comprehensive services in the fields of Human Resources IT Finance Legal & Compliance Procurement and Digitalisation.

We are proud of our culture in which we can all give our best and bring our own personality to the table. Our success is based on the diversity and commitment of our employees. Thats why we foster an inspiring work environment characterised by respect openness and collaboration.

Our company is shaped by different personalities. And yet we have something in common: the courage to embrace change the joy of helping to shape and improve processes for our customers and the will to roll up our sleeves and get to work.
Does that sound like you Then join our team and be a Futureshaper Trustedadvisor Sparringpartner and much more.