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Position involves verifying payor type eligibility and insurance benefits as well as estimate completion and money collection over the phone within assigned work queue. Position also involves ensuring payor precertification has been obtained and communicated to all appropriate parties and placed on the account for billing purposes with minimal support from a supervisor. Position requires extensive phone and computer work as well as interaction with patients payors schedulers and physicians offices. Position requires extensive multitasking while utilizing multiple systems and resources.
Able to answer basic insurance questions with minimal support.
Demonstrates quality customer service.
Participates in timely efficient workflow.
In Centralized Patient Access/Scheduling:
Achieves quality score for career ladder level I as determined by Patient Access Leadership.
Ability to perform Insurance Verification in at least one location.
Consistently scores a minimum of 92 on a customer service review.
Productivity goals met where applicable.
Applicable Experience:
1 yearThe best place to get care. The best place to give care. Saint Lukes 12000 employees strive toward that vision every day. Our employees are proud to work for the only faithbased nonprofit locally owned health system in Kansas City. Joining Saint Lukes means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.
Join the Kansas City regions premiere provider of health services. Equal Opportunity Employer.
Full-Time