Sr Analyst Infrastructure Management
Sr Analyst Infrastructure Management
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit CIBC
What Youll Be Doing
Youll be part of a dynamic collaborative team with a heart for delivering value that exceeds expectations. Youll be responsible for building managing and maintaining the nonproduction front end environment for our QA testing environment while providing ongoing support and maintenance to our lab environment. As a Sr. Technical Analyst you will support multiple Lines of Business through the project lifecycle with their Desktop VDI and Server build and support requirements. You will also be engaged to consult with our partners as required to come up with thoughtful solutions to challenges.
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 13 days per week onsite while other days will be remote.
How Youll Succeed
- Subject Matter Expertise You have experience troubleshooting and supporting Windows 7 and 10 desktop environments. You are familiar with OSD for building desktops and VDIs. A basic level understanding of GPOs Active Directory Networksis a nice to have.While youve completed Technical training through Certification Diploma or Degree programs you also have previous experience working with the desktop environment. An ability to adapt to changing environments and to learn is critical for success in this role.
- Excellent Communication Skills You understand that clear concise communication is essential in promoting strong relationships. You listen intently and are able to get to the root of an issue to resolve it quickly. You understand how important it is to manage expectations through timely updates to your partners. You are highly organized which comes through in your verbal and written communication.
- Team Player As a valued team member you share knowledge provide assistance and support the team through encouragement and participation. You recognize that when it comes to project work everyone on that project is part of a team.
- Troubleshooting You are often called upon to troubleshoot and consult on various issues. As a result you enjoy investigating researching and monitoring to come up with proactive solutions.
Who you are
- You can demonstrate experience in Technical TroubleshootingKnowledge of approaches tools and techniques for anticipating recognizing and resolving technical (hardware software application or operational) problems. It is an asset if you have SCCM knowledge Windows 10/11 TCP/IP Microsoft Office 365 VM Ware/VSphere Active Directory AGPM GPO Admin PowerShell.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
- Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.
- You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way
- You know that details matter. You notice things that others dont. Your critical thinking skills help to inform your decision making.
- Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
#LITA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto750 Law Ave. W. E7Employment Type
RegularWeekly Hours
37.5Skills
Application Configuration Applications Support Application Testing Infrastructure Management (IM) Project Coordination Technical SupportRequired Experience:
Senior IC
Employment Type
Full-Time
