Assistant Concierge Hotel Cala di Volpe Costa Smeralda
Assistant Concierge Hotel Cala di Volpe Costa Smeralda
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Job Description
POSITION SUMMARY
About Us: Hotel Cala di Volpe nestled in the heart of the stunning Costa Smeralda is a lifestyle authority of the Mediterranean renowned for its breathtaking views luxurious amenities and unparalleled service. Join our closeknit team that values a sense of belonging and a family atmosphere. Youll work in a beautiful and inspiring environment gaining invaluable experience and learning from some of the most renowned professionals in the hospitality industry.
Job Summary:
We are seeking a dedicated Assistant Concierge to join our team. The ideal candidate will be a destination authority and an expert in local culture providing guests with exceptional service and personalized recommendations. As an Assistant Concierge you will assist the Concierge in ensuring that our guests have an unforgettable experience by offering insights into local attractions dining and activities while upholding the highest quality standards of LQA and Forbes.
Key Responsibilities:
Greet and welcome guests with a warm and friendly demeanor.
Assist guests with reservations transportation and other requests to enhance their stay.
Respond to guest requests for special arrangements or services (e.g. transportation reservations laundry) by making arrangements.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities.
Answer record and process all guest calls messages requests questions or concerns.
Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem.
Review shift logs/daily memo books and document pertinent information in logbooks.
Maintain a high level of knowledge about the hotels amenities services and local culture.
Uphold the highest standards of customer service and professionalism in line with LQA and Forbes quality standards.
Coordinate with other departments to fulfill guest needs and ensure a seamless experience.
Promote and upsell hotel services and amenities to enhance the guest experience.
Stay updated on local events trends and new attractions to provide guests with the best possible recommendations.
Qualifications:
Previous experience in a luxury hotel or similar environment.
Indepth knowledge of local culture attractions and activities in Costa Smeralda.
Excellent communication and interpersonal skills with proficiency in English and Italian. Proficiency in additional languages is a plus.
Strong problemsolving abilities and attention to detail.
A passion for hospitality and a commitment to providing exceptional guest experiences.
Familiarity with LQA and Forbes quality standards is a plus.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
Employment Type
Full-Time
