IT Support specialist Lead
IT Support specialist Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
On behalf of our client we are looking for an IT support specialist who will be responsible for overseeing and providing enduser technical support to the USGS user community. EndUser Technical Support includes desktop support services that cannot be resolved remotely by Tier I Technical Support and have been dispatched to higherlevel support.
Job Responsibilities:
Lead a team of Tier 2 staff and provide handson support to improve customer experience.
Create SOPs for standard support services and ensure the team is trained on the SOPs.
Provide customer technical assistance at the desktop on hardware and software for the USGS user community.
Configure test and install printers scanners network copier/printers.
Install and manage desktop and laptop operating systems including and up to Windows 10 Professional Apple OS Catalina.
Mobile support iOS devices (iPhone iPad) and Android devices.
Install upgrade and maintain application software for all USGS equipment in accordance with SOPs.
Working with various authentication types (ODBC) registry scripting and desktop automation (command line Terminal shell PowerShell etc. and other related core system files.
Ensure that the latest virus scanning software versions and updates are installed and running on all USGS PCs and laptops.
Create baseline computer images and manage changes to the baseline images.
Deployment of software via Active Directory Group Policy Object (GPO) scripting System Center Configuration Manager (SCCM) IBM Endpoint Manager (IEM) or other tools.
Ensure the latest approved BIOS and patches are applied to PCs and Laptops.
Perform remediation procedures in response to security vulnerability reports.
Print and file server configuration changes.
Maintain file share structure and permissions for enduser data.
Requirements
Job Requirements:
public trust
Requires a bachelors degree or at least four years related experience or equivalent combination of education and/or experience.
Knowledge of the principles and techniques of supervision personnel development administration and resource management.
Thorough knowledge of Windows operating systems up to Windows 10.
Thorough working knowledge of Microsoft Office Suite(s) including and up to Office365 client Office365 for Mac.
Strong working knowledge of mobile devices and services associated with Apple iPads iPhones and Android.
Customer service mastery and problemsolving skills including the ability to provide diligent prompt and courteous responses to customer questions or PC issues.
Excellent documentation collaborative and communication skills both written and verbal.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
