Credit Control Collections Associate 44680
Credit Control Collections Associate 44680
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Job Description
About ENGIE
ENGIE is a global leader in lowcarbon energy supply and services. We have been active in the UK energy market for over 20 years focusing on energy storage and renewable energy (solar wind biogas) while supplying energy to organisations of all sizes.
Join our dynamic team at ENGIE as we strive to deliver excellent customer outcomes and maintain a low overdue position in our Energy Supply division. We are seeking a dedicated Credit Control & Collections Associate to help us achieve these goals.
This is a hybrid role to be based in our Leeds office. On offer is a competitive salary and benefits package.
Role Overview:
As a Credit Control & Collections Associate you will carry out transactional work such as account reviews to resolve nonpayment of energy bills. You will also handle tasks involving internal and external stakeholders and ad hoc requests within the Energy Supply division. Your role will involve analysing debt to drive good customer outcomes and improve payer performance.
Key Accountabilities:
- Adhere to internal processes and risk frameworks.
- Produce and maintain weekly reports on accounts in arrears.
- Chase payments via telephone email and letters.
- Ensure timely payment of debts.
- Reconcile accounts and resolve customer disputes.
- Conduct regular account reviews to maximize cash collection and reduce aged debt.
- Liaise with internal stakeholders within the Energy Supply Division.
- Manage the Debt Collection process with external parties.
- Handle adhoc requests and manage administrative duties.
Experience & Qualifications:
- Minimum 1 year of credit control experience.
- Strong verbal and written communication skills.
- Excellent attention to detail.
- Accurate efficient and organised with the ability to prioritise tasks.
- Professional confident and diplomatic when liaising with others.
- Intermediate to strong Microsoft Excel skills.
- Proficiency in Microsoft Office.
- Proven ability to succeed in a complex and dynamic environment.
- Energy industry knowledge (desirable).
- GCSE English Grade C and above (or equivalent)
- GCSE Maths Grade C and above (or equivalent)
Why ENGIE UK
- Opportunity to make a significant impact on the future of energy supply.
- Collaborative and innovative work environment.
- Hybrid working options.
- Bonus programme.
- Healthcare cash plan.
- Employer pension contribution.
- Commitment to professional development and growth.
How to Apply
At ENGIE UK we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed we encourage you to apply. Your unique skills and experiences could be just what we need.
To apply please submit your CV detailing your experience and why you are the ideal candidate for this role.
Required Experience:
IC
Employment Type
Full-Time
