Tech Support Coordinator Hybrid
Tech Support Coordinator Hybrid
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Salary Not Disclosed
1 Vacancy
Job Description
About KnowBe4
KnowBe4 the provider of the worlds largest security awareness training and simulated phishing platform is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions every day.
Fortune has ranked us as a best place to work for women for millennials and in technology for four years in a row! We have been certified as a Great Place To Work in 8 countries plus weve earned numerous other prestigious awards including Glassdoors Best Places To Work.
Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or inperson we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Tech Support Coordinator is responsible for fielding all incoming calls assigning support tickets and determining how to appropriate route unassigned tickets in line with the departmental processes.
Responsibilities:
- Route issue reports and change requests through helpdesk systems to the appropriate Support Representative
- Ensure email requests for technical support are entered into the helpdesk system and routed properly
- Resolve all issues that can be addressed quickly at this level
- Review support calendars and use messaging software to verify a Tier 1 reps availability in order to efficiently schedule a call for support
- Communicate directly with customers or endusers to gather details or requirements as needed to fully define issues
Minimum Qualifications:
- 2 year degree preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome Internet Explorer etc.
- 1 year of phone customer service experience preferred
- Strong verbal and written communications
- Excellent time management and organization skills
- Strong customer service skills
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law. If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please visit www.knowbe4/careers/requestaccommodation.
No recruitment agencies please.
Required Experience:
IC
Employment Type
Full Time
