Analyst IT Support
Analyst IT Support
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Job Description
- Flexible working options considered.
- Fulltime appointment on an ongoing basis.
- Base salary range: $91833 $97052 p.a. (prorata) plus 17 superannuation.
This position is only open to applicants with relevant rights to work in Australia.
About the area
UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals. UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.
Robust flexible integrated and agile enterprise architecture information and technology services are vital to enabling the university strategic objectives.
About the opportunity
- Deliver IT Support to endusers in line with IT Service Level Agreements and ensure customer satisfaction.
- Design and implement new systems in accordance with appropriate build guidelines and processes.
- Identify problem candidates perform root cause analysis develop documentation for known problems and make recommendations.
About you
- Relevant University degree ITIL certification or significant experience in Service Delivery process is essential.
- Substantial relevant computing experience in a customer service role.
- Demonstrated experience with field/onsite support of complex IT systems and services.
- Demonstrated experience in providing support and troubleshooting for teaching and/or research solutions and applications.
- Demonstrated experience in ITIL request fulfilment incident and problem resolution and management.
Note: A current National Police Clearance Certificate will be required by the successful applicant.
Position description: Analyst (IT Support) 519881.docx
To learn more about this opportunity please contact Sebastian Daszkiewicz at
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date: 11:55 PM AWST on Thursday 10 April 2025.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record vibrant campus and working environments there is no better time to join Western Australias top university.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all including Aboriginal and Torres Strait Islander people women those from culturally and linguistically diverse backgrounds the LGBTIQA community and people living with disability.
If you require any reasonable adjustments we encourage you to advise us at the time of application. Alternatively you can contact us for assistance during the recruitment process.
If you have queries relating to your application please contact the individual named in the advertisement. Alternatively please contact the Talent team at with details of your query. To enable a quick response please include the 6digit job reference number.
Required Experience:
IC
Employment Type
Full-Time
