MPower Business Product Owner Marsh McLennan
MPower Business Product Owner Marsh McLennan
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Job Description
Company:
MercerDescription:
Are you ready to take on a pivotal role in shaping the future of our highprofile Customer Relationship Management (CRM) platform at Marsh McLennan (MMC)
We are seeking a dynamic and strategic Dynamics Business Product Owner to lead the vision and of our CRM platform MPower. This position offers the opportunity to collaborate with crossfunctional teams enhance client engagement and drive revenue growth.
At MMC we value innovation collaboration and continuous improvement. As the MPower Business Product Owner you will play a crucial role in driving our CRM initiatives forward making a significant impact on our business and our clients. This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to:
As the MPower Business Product Owner you will be at the forefront of helping to establish the product vision and strategy for our CRM system. Your responsibilities will include:
Vision and Strategy Development:Define the product vision and roadmap for the CRM platform ensuring alignment with overall business goals and user experience improvements.
Stakeholder Management:Collaborate with stakeholders across sales marketing customer service and IT to gather and prioritize requirements acting as the bridge between business needs and technical teams.
Sprint Planning & :Work with Agile teams to plan and execute sprints providing feedback to ensure quality and alignment with business needs.
User Experience (UX) & Customer Journey Optimization:Advocate for usercentric designs map customer journeys and ensure a seamless user experience for both internal users and external customers.
Continuous Improvement & Release Management:Engage in regular reviews of CRM performance gather feedback for improvements and manage CRM releases with minimal disruptions.
Testing and Quality Assurance:Define acceptance criteria for new features and oversee User Acceptance Testing (UAT) to ensure quality standards are met before deployment.
Vendor & Tool Management:Manage relationships with CRM vendors and assess new tools to enhance CRM capabilities.
Training and Support:Help develop training materials and provide ongoing support to users ensuring successful CRM adoption.
What you need to have:
Proven experience in product ownership or management particularly in CRM systems.
Strong understanding of Agile methodologies and experience working with crossfunctional teams.
Excellent communication and stakeholder management skills.
Ability to analyse business processes and translate them into technical requirements.
A passion for user experience and customer journey optimisation.
What makes you stand out
Demonstrate ability to develop and articulate a clear product vision that aligns with business objectives and enhances user experience.
Proven track record of successfully leading crossfunctional teams fostering collaboration and driving consensus among diverse stakeholders.
A deep commitment to user experience with experience in conducting user research mapping customer journeys and implementing user feedback into product enhancements.
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your wellbeing.
Employment Type
Full-Time
