Senior Product Manager - UCaaS CCaaS
Senior Product Manager - UCaaS CCaaS
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As the #1 fastestgrowing private company in Silicon Valley Eltropy has grown rapidly over the last 6 years and increased CFI (Community Financial Institutions) customers in the U.S. from 0 to 650. With its unified digital communications platform including contact center voice GenAI and crosssell/upsell opportunities Eltropy is expected to maintain high growth over the next many years.
We are seeking a Senior Product Manager with expertise in Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to lead the development and growth of our communication solutions. This role is critical in driving the product roadmap defining strategy and ensuring successful in a fastpaced customercentric environment.
Key criteria
Must have
- Experience: 5 years of product management experience with at least 3 years focusing on UCaaS and/or CCaaS solutions.
- Industry Knowledge: Strong understanding of VoIP SIP WebRTC cloud communications and contact center technologies.
- Technical Acumen: Ability to work closely with engineering teams understanding APIs integrations and cloudbased architectures.
- Agility & Leadership: Proven experience in working with Agile/Scrum methodologies and leading crossfunctional teams.
- CustomerCentric Mindset: Experience in gathering customer insights and translating them into impactful product features.
- Analytical Skills: Strong ability to interpret data track key metrics and drive datadriven decisions.
- Excellent Communication: Ability to clearly articulate product vision strategy and technical requirements to diverse audiences.
Desirable
- Contact Center B2B SaaS software experience
Essential functions:
- Product Strategy & Roadmap: Define and execute the product vision strategy and roadmap for UCaaS (Telephony) and CCaaS solutions aligning with business goals and market demands.
- Market & Competitive Analysis: Conduct market research competitive analysis and customer feedback sessions to identify trends gaps and opportunities in UCaaS and CCaaS offerings.
- Feature Development & : Collaborate with engineering design and crossfunctional teams to deliver innovative features that enhance customer experience and drive adoption.
- Customer & Stakeholder Engagement: Work closely with customers sales and support teams to gather insights address pain points and prioritize feature requests.
- GotoMarket Strategy: Partner with marketing sales and customer success teams to define pricing positioning and messaging for product launches.
- DataDriven Decision Making: Leverage analytics and KPIs to measure product performance optimize features and drive continuous improvements.
- Compliance & Security: Ensure products meet regulatory security and compliance standards for global markets.
Preferred Qualifications:
- Experience with AIpowered contact center solutions omnichannel communication workforce optimization (WFO) or workforce management (WFM) tools.
- Knowledge of compliance requirements such as STIR/SHAKEN
- MBA or equivalent experience in a leadership product management role.
Company Information:
About Eltropy (www.eltropy) Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our worldclass AIenabled digital conversations platform community financial institutions can improve operations engagement and productivity. Community banks and Credit Unions use Eltropy to communicate with consumers via Text Secure Chat Audio Video cobrowsing screen sharing and chatbot technology all integrated in a single platform bolstered by AI skillbased routing and other contact center capabilities.
Eltropy Values: No fear tell the truth. Customers are our north star. We are a team of owners.
Eltropy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion disability sex sexual orientation gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
K1 Investment Management:
K1 builds category leading enterprise software companies. As a global investment firm K1 assists highgrowth businesses achieve successful outcomes. K1 invests alongside strong management teams that continue to guide their organizations on a daytoday basis. With over 130 professionals K1 changes industry landscapes by assisting with operationallyfocused growth strategies. Since inception of the firm K1 has partnered with over 200 enterprise software companies including industry leaders such as Apttus Buildium Checkmarx ChiroTouch Clarizen ControlUp Eltropy Emburse Granicus Graduway IronScales Litera Microsystems Onit Rave Mobile Safety Smarsh and WorkForce Software.
http://www.k1capital
Required Experience:
Manager
Employment Type
Full-Time
