Site Reliability Engineer CST or EST Remote
Site Reliability Engineer CST or EST Remote
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1 Vacancy
Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global closeknit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
Noggin a Motorola Solutions company is a leader in integrated resilience management technology offering a nextgeneration cloudbased platform that combines 10 essential solutions into one unified system. Our awardwinning platform seamlessly integrates operational and thirdparty risk management operational resilience business continuity incident and crisis management emergency management and security and safety operations.The Product Site Reliability area is the escalation point into engineering and DevOps for customer support teams and is responsible for monitoring & measuring our quality of service and proactively exploring ways improve the reliability of our software platform.
Job Description
Motorola Solutions is seeking a skilled Site Reliability Engineer to join our team. This is a remote position based in the US East Coast timezone to work with a global team.
This role is the escalation point for our Customer Support teams triaging and resolving problems and incidents across the entire technology stack.However its not just reactive. The primary goal of the role is to be proactive in discovering issues before they become a problem and developing ways to improve our services to prevent problems in the first place.
The role is part of a global team supporting our customers and environments around the globe and therefore may require the occasional coordination meeting or escalation activities on the edge or out of standard business hours.
Responsibilities:
Be the escalation point for problems and incidents for our Customer Support teams.
Triage problems and incidents and either resolve them or escalate them to the technical specialists that can resolve them.
Internally communicate the status of problems and incidents.
Generate Root Cause Analysis (RCA) statements for internal and external use.
Champion corrective and preventative actions internally to ensure similar problems and incidents dont happen again.
Design implement maintain and continuously improve our monitoring and alerting mechanisms.
Proactively explore and drive improvements to the overall quality and reliability of our software platform.
Measure and report on the overall quality of service of the software platform including incidents actions and SLA metrics.
Required Skills & Experience:
Bachelors degree in business / information technology / computer science or equivalent qualifications or experience.
A minimum of 3years experience as a Site Reliability Engineer DevOps Engineer or Software Engineer
Experience with AWS Azure or GCP cloud infrastructure
Experience with PHP and Javascript/Typescript
Customer focused ethic
Excellent written and verbal communication skills
Ability to articulate technical issues to nontechnical audiences and viceversa
Ability to methodically work through problems
Ability to cope well under pressure
Ability to work outside of business hours when necessary
Target Base Salary Range:$72700 USD $145400 USD
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on jobrelated knowledge skills and experience. The actual offer will be based on the individual candidate.
Notes: Candidate must live in a Central or Eastern Time Zone
#LIMP2
#LIREMOTE
Basic Requirements
Bachelors Degree with 3 years experience as a Site Reliability Engineer DevOps Engineer and/or Software Engineer.
AND 1 years experience with AWS Azure or GCP cloud infrastructure
AND 2 years experience with Javascript or TypeScript
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
NoOur U.S.Benefitsinclude:
- Incentive Bonus Plans
- Medical Dental Visionbenefits
- 401K with Company Match
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legallyprotected characteristic.
We are proud of our peoplefirst and communityfocused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please email .
Employment Type
Full-Time
