Vice President 1
Vice President 1
Posted on :
09-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Basic Function
- Manage the Operational Delivery
- Ensure all migrations are managed seamlessly
- Map peer levels across client organization and establish peer level relationships within the client organization
- Establishing operational performance goals
- Work with the Sales Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities
- Put control measures in place to ensure adherence to budget and cost control
Essential Functions
This position is responsible for Utilities Operations outsourced to EXL. Key responsibilities include:
- Lead and manage Utilities operations outsourced to EXL
- Ensure consistent service delivery in a consultative and solutionsbased capacity
- Negotiating and finalizing SLAs with the Client contract negotiation
- Establishing a review/ reporting mechanism with the Client
- Should have the ability to preempt potential issues and take proactive measures to address them
- Strive for high levels of customer satisfaction. Take responsibility to meet and exceeding client SLAs
- Provide guidance supervision and review to Utilities operational teams to ensure that job responsibilities are met and are in line with Clients and EXLs goals and objectives
- Develop and manage strong independent relationships with clients at senior positions
- Oversee the continuous improvement of processes and the development of the team with the goal to achieve best practices and optimal output
- Lead and coach the team to recruit and retain high caliber staff
- Provide coaching guidance and support set professional development plans to assist employees to reach their full potential through the Performance Management process
- Review the progress of attrition action plans and check effectiveness
This job may involve some international travel for client meeting and duediligence & migration of new processes. Hence the candidate must possess a valid passport.
Primary Internal Interactions
- Below: AVP Senior Managers and Managers
- Above: SVP Ops
- Support: Training HR & Process Excellence Teams and Client Relationship Managers
- Clients: Various levels (Processing Staff Process Managers Clients Project management Office Clients Leadership)
Required Experience:
Chief
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
