Guest Services Manager- Club Wyndham Avenue Plaza

We Put the World on Vacation

Guest Services Manager
Manage all aspects of the front desk operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.

Essential Job Functions
Responsibilities include but are not limited to:
1. Responsible for overseeing the daily operation of the Guest Service Department: Foster and maintain positive relations with owners guests HOA and all operational departments; Provide superior guest service assistance and resolution via written phone and direct facetoface communication in response to guest related situations; Evaluate guest and associate survey data and develop processes to increase guest experience and associate satisfaction 30 time)
2. Maintain positive customer
and associate relationships: Hire train motivate recognize coach and develop guest service associates through implementation of incentives and training plans; Ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings 20 time)
3. Responsible for guest service expectations: Coordinate and verify guest reservation information; Manage strict room inventory to achieve highest possible room occupancy percentage; Manage guest accounts to ensure correct rates are being applied appropriate rate authorization is obtained where necessary and a method of payment is being received; Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff 20 time)
4. Supports audit Standards: Own and manage the Internal Audit process; Ensure departmental compliance with Quality
Assurance Loss Prevention and safety standards procedures 15 time)
5. Manage and support all financial aspects of the department: Prepare annual department budget by identifying areas of cost reductions operational improvements explanation of variances and analysis of
expense data; Maintains cost control and appearance of retail inventory; other duties as assigned 10 time)
6. Performs other duties as needed. 5 time)

Minimum Requirements and Qualifications
a) Education
College degree preferred or equivalent training/experience
b) Training requirements
Valid drivers license
CPR certification or to be obtained within 6 month of hire
c) Knowledge and skills
Understanding of resort financials
Demonstrated ability to work under pressure
Strong leadership skills with ability to coach mentor train
and develop staff
Excellent verbal and written communication skills
Ability to accurately follow instructions both verbally and written
Ability to maintain confidential information
Detail oriented
d) Technical Skills
Working knowledge of various computer software programs
Working knowledge of property management systems
e) Job experience
Two to three years of management experience 3 at Resort II III
Three to five years hospitality customer service experience

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements including tenure speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.