Data Center - Supervisor Service Delivery Onsite Newark DE
Data Center - Supervisor Service Delivery Onsite Newark DE
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Job Description
Job Description:
Essential Job Functions:
Responsible for supervising the following activities in the data center:
- Manage team primarily comprised of Supervisor I nonexempt or ENT/INT employees or contingent workforce with welldefined limited scope including directing daily work activities/priorities people recruitment and development and cost management.
- Coach and mentor employee direct reports. Manage FPR process for company employees. Manage team and individual performance.
- Role is primarily tactical in nature.
- Ensure operational excellence by monitoring and ensuring team goals and key contractual commitments are met (e.g. SLAs or service delivery goals costs/budget)
- Advise management and peers on matters of importance to area(s) of responsibility. May propose and influence directionsetting.
- Resolve/monitor moderately complex customer escalations as appropriate.
- Maintain existing customer relationships as well as with other functional managers.
- Communication. Interface with accounts and management levels via phone call instant messaging email and other DXC interface tools.
- Documentation and Reporting. Create and maintain documentation related to site specific activities performed including processes and procedures.
- Data center planning of data center space and layout for new device installations removals and cabling infrastructure builds
- Support DXC Technologys Service Management process and procedures including supervising activities in the designated DXC Technology tools and ticketing systems.
- Inventory Management System. Ensure compliance with physical inspection and collection of information related to IT equipment within the data center white spaces storage rooms loading docks and other locations onsite in the facilities as documented within this SOW.
- Shipping/Receiving and Loading Dock. Ensure compliance with shipping/receiving functions.
- Media Administration Services. Enforcement of all DXC documented policies and processes related to Media Management.
- Enforcement of all DXC documented policies and processes related to Installation and Removal of IT equipment.
- Enforcement of all DXC documented policies and processes related to cabling services.
Basic Qualifications:
- Bachelors degree in Computer Science Engineering Business or related field or equivalent work experience.
- Typically 6 years of relevant experience.
- Preferably to get a certificate in Data Center Operations HVAC RCDD PMP or DC related domain.
- Site Location: New Castle Thompson Stati Thompson Station Rd and Paper Mill Road Parcel 2B Newark DE 19720
Other Qualifications:
- (developing) Workforce management/development.
- (developing) Leadership.
- (developing) Influencing Others Customer/Vendor Management escalation management customer relationshipbuilding.
- General knowledge of Corporate capabilities and outsourcing industry norms.
- Business Analysis and Business Planning.
- (developing) Financial Management/Cost Management.
- General Project Management.
- Strong understanding of technology in direct responsibility.
- General understanding of related technologies.
If you are an applicant from the United States Guam or Puerto Rico
DXC Technology is anEqual Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability protected veteran status race color religious creed national origin citizenship marital status sex sexual orientation/gender identity age or genetic information. DXCs commitment to diversity and inclusive selection practices includes ensuring qualified longterm unemployed job seekers receive equal consideration for employment. View postings below.
We participate in EVerify. In addition to the posters already identified DXC provides access to prospective employees for theFederal Minimum Wage Poster Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below select your state to view all applicable federal state and locality postings. Postings are available in English and in Spanish where required. View postings below.
Disability Accommodations
If you are an individual with a disability a disabled veteran or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability you may request a reasonable accommodation by contacting us viaemail.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.
Required Experience:
Manager
Employment Type
Full-Time
