Head of Operations and Housing Services
Head of Operations and Housing Services
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Job Description
We are looking for a strong leader of people resources and buildings to take on responsibility for our operations and accommodation functions.
You will be experienced selfmotivated and exceptionally well organised as well as having the ability to utililise both management and leadership skills in providing great services to the staff residents volunteers participants and business users who are part of YMCA Doncaster.
This role deals with both the big picture and the tiniest details and needs someone who is great at balancing both planned and unexpected work.
We are looking for someone who will work with the Chief Executive and Deputy Chief Executive to form the senior leadership team bringing facilities and buildings expertise to the delivery of our strategic plan.
If youre ready to put your skills and experiences to good use in delivering great facilities for Doncasters children and young people we would love to hear from you.
Job Purpose
To lead the management and continuous improvement of facilities safety maintenance and the provision of accommodation prioritising contractual and statutory obligations alongside quality management reporting.
Main Responsibilities
- To ensure that relevant staff and volunteers are managed and supported sufficiently to fulfil their role and to operate in accordance with the requirements of legislation funding arrangements and YMCA Doncasters policies procedures and KPIs.
- To maintain accreditation and compliance records oversee submissions for quality management and inspections and act as the responsible / senior person as required.
- To operate a Health and Safety management system including risk assessments in keeping with legal obligations and the requirements set out in the Health and Safety Policy.
- To ensure that new staff volunteers resident clients external users and others as appropriate receive a clear Health and Safety induction and that individual issues are addressed promptly.
- To manage property condition cleaning planned maintenance and responsive repairs.
- To ensure that appropriate property records and asset registers are maintained.
- To create efficient arrangements for scoping work gathering quotations and making recommendations for approval of large or exceptional items of expenditure.
- To oversee the KPIs for accommodation management including minimising voids and maximising rent / service charge collection.
- To manage reception and ensure that services provided contribute to positive customer experience.
- To oversee IT issues including the provision of equipment and resolution of problems and to liase with the external IT services provider.
- To provide expert facilities / operational input and knowledge to those engaged in planning and launching new work.
- To take responsibility for drafting recommended policy / procedure updates.
- To attend meetings of the Board or relevant sub groups as required in order to report and give advice.
- To manage specified areas of budgeted income and expenditure.
- To ensure that the YMCAs insurance arrangements are appropriate and are compliant with any binding requirements from funders or other stakeholders and to oversee processes for renewals and claims.
- To ensure that the YMCAs utilities supply arrangements are appropriate and costeffective.
- To approach the role with professionalism and to maintain appropriate boundaries with staff clients and others as relevant to a senior post.
- Additional or other duties as necessary within your capabilities and status to meet the needs of YMCA Doncaster.
Person Specification
- Experience of managing buildings and safety including delivering to a range of KPIs.
- Experience of effective management and leadership of people at a range of levels including staff and external contractors.
- Experience of budget management.
- Experience or understanding of working with boards or similar at governance / NED level.
- Understanding of key facilities / premises management issues with particular reference to multiuse community premises and accommodation provision.
- Sufficient understanding of Health and Safety to take responsibility from day to day oversight to legal compliance ideally with a relevant qualification.
- Experience of leading on delivery and quality monitoring of regulated services and / or statutory compliance.
- Able to demonstrate organisational skill and a commitment to efficient working practices.
- Able to take full responsibility for designated areas of work.
- Experience of leading with confidence in challenging times and in difficult situations.
- Able to represent YMCA Doncasters services and values positively professionally and with credibility.
- Willingness to work occasional unsociable hours.
- Reliability resilience integrity and tenacity where the role requires.
Required Experience:
Director
Employment Type
Full-Time
