Leasing Operations Manager

WHY MIDPEN

At MidPen we build communities that change lives. Since 1970 we have been committed to our mission: to provide safe affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic social and economic backgrounds to live in dignity harmony and mutual respect.

We develop affordable housing provide professional property management for all our communities and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nations leading nonprofit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20000 working families seniors and people with special needs. We take pride in delivering affordable housing solutions and we invite you to join us on a journey toward social economic and racial equity.

ABOUT PROPERTY MANAGEMENT

The Property Management team is responsible for operating and maintaining our beautiful communities but beyond that they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity Collaboration Accountability Respect and Excellence) and our Guiding Principles of diversity equity inclusion and belonging Property Management works closely with our residents our community partners and their fellow MidPenners including close collaboration with our Resident Services team.

BENEFITS AND COMPENSATION

In 2023 MidPen was again certified as an official Great Place to Work and for good reason! In addition we offer a bestinclass benefit package that includes healthcare options (Kaiser or Sutter) dental vision life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options FSA for childcare medical and commuter benefit options Employee Assistance program and pet insurance for our furry feathered and scaled friends. In addition to 14 paid company holidays which include a paid winter holiday break between Christmas and the New Year we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization we encourage professional development and career advancement and we offer up to $3000 annually $12000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And as a familyfriendly company we offer a paid time off parental leave benefit of 12 weeks in a 12month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$80000 $100000 Annual Salary Pay based on applicable experience and qualifications

This position requires travel to our LeaseUp Communities and qualifies for an Auto Allowance and LeaseUp Bonuses.

POSITION OVERVIEW

This role will manage leasing operations for assigned properties ensuring timely setup excellent customer service occupancy targets are met and smooth transitions to the stabilization team Reporting to the Associate Director of Leasing Operations the Leasing Operations Manager will build key collaborative partnerships with Leasing Compliance and Property Management staff and will create positive team morale through behavior modeling and a solutions focused approach.

This is a hybrid position with a home base and requires travelling to active LeaseUps within the Counties where MidPen operates on a schedule as determined by supervisor and business needs. When working remotely a reliable internet connection is required.

ESSENTIAL DUTIES

• Supervise the setup of temporary leasing offices
• Coordinate marketing plan implementation and participate in community outreach as needed
• Direct onsite leasing operations teams across several active lease up properties including hiring and onboarding of staff
• Orient Leasing Operations Administrators to projectspecific processes and procedures
• Participate and report out in leasing kickoff strategic and processing calls in partnership with Leasing Compliance and Development Teams
• Address and appropriately handle escalated applicant issues clearly and timely (complaints accommodations appeals)
• Set and monitor weekly and monthly property leasing goals to ensure timely lease up according to agreed upon deadlines
• Analyze and advise leasing strategy on assigned properties and make recommendations and changes in a timely manner
• Positively build partnerships with Leasing Compliance and Property Management teams and address workflow and communication issues in a solutions forward manner
• Monitor the onsite teams file tracking in designated system and validate data
• Ensure onsite teams set up and maintain an organized file system
• Ensure leasing offices are presentable organized and welcoming to staff applicants and visitors
• Effectively communicate lease up progress with data driven information to Associate Director of Leasing and to other internal teams
• Attend collaborative and strategic lease up calls and encourage crossteam partnership
• Ensure that MidPen policies regulatory policies and fair housing procedures are adhered to
• Visit properties weekly or more often as per business needs
• Assist with nonlease up properties as needed
• Performs other duties as required

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education knowledge skill and/or ability required.

Education and Experience

• Three 3 Five 5 years of affordable property management experience
• Two 2 3 years of experience managing teams
• Lease up experience required
• Certified Occupancy Specialist and Tax Credit Specialist certifications a plus; company provided training available

Knowledge Skills and Abilities

• Comfort managing teams and processes remotely through reporting tracking meetings and checkins
• Knowledge of Microsoft Word Excel Outlook
• Knowledge of property management software i.e. RealPage Yardi a plus
• Strong math skills
• Ability to adapt to changes in structures and work priorities
• Detail oriented with excellent organizational and prioritization skills
• Excellent written and verbal communication skills
• Adhere to MidPens business ethics
• Must possess a valid California Drivers License with proof of auto insurance or reliable transportation
• Commitment to the Mission and Values of MidPen Services and Midpen Housing

Physical Requirements

• Constantly perform deskbased computer tasks
• Frequently sitting
• Occasionally stand/walk reach/work above shoulders grasp lightly/fine manipulation grasp forcefully use a telephone sort/file paperwork or parts lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat kneel/crawl

This description reflects managements assignment of essential functions it does not proscribe or restrict the tasks that may be assigned.

Working Conditions

• This is a hybrid position with a home base and requires travelling to active LeaseUps within the Counties where MidPen operates on a schedule as determined by supervisor and business needs. When working remotely a reliable internet connection is required.

This description reflects managements assignment of essential functions it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Consistent with its obligations under the law MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success and we seek to recruit develop and retain the most talented people from a diverse candidate pool.