Door Person - Guest Arrival Expert

Let your passion for discovery become a career. Explore discover share and inspire at St Pancras Renaissance Hotel

Masterpiece by Design. Dynamic by Nature

The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of Londons landmark buildings it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary

First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Door Person Guest Arrival Expert takes the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Door Person makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts to get it right for our guests and our business each and every time.

Responsibilities: Heres what your journey with us entails

• Welcoming and acknowledging each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Anticipating guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Providing assistance to individuals with disabilities including assisting visually hearing or physically impaired individuals within guidelines
• Continually expanding knowledge of local attractions popular culture and consumer brands relevant for our guests.
• Arranging transportation (e.g. taxi shuttle bus Uber) for guests/residents/visitors and record advance transportation request as needed.
• Contacting appropriate individual or department (e.g. Valet Front Desk Housekeeping Engineering Security/Loss Prevention) as necessary to resolve guest call request or problem.
• Supplying guests/residents with directions and information regarding property amenities services and hours of operation and local areas of interest and activities.
• Tagging storing and retrieving luggage from luggage storage providing guests with proper claim tickets for their luggage.
• Supporting all coworkers and treat them with dignity and respect.
• Protecting the privacy and security of guests and coworkers.
• Maintaining awareness of undesirable persons on property premises.
• Reporting work related accidents or other injuries immediately upon occurrence to Manager/Supervisor.
• Performing other reasonable job duties as requested by Supervisors.

Qualifications:

• Previous experience in a similar role within the hospitality industry is preferred.
• Strong understanding of standards and procedures.
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays) with increasing entitlement based on length of service.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Drycleaning service availability.
• Complimentary enrolment in BenefitHub granting unlimited deals from various retailers and more.
• 50 discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays room upgrades gift shop purchases and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations among many other benefit.

Join Our Team:Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality If you thrive in a fastpaced environment and are passionate about making a difference we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.