Customer Service Technical Executive

At M&G our purpose is to give everyone real confidence to put their money to work.As an international savings and investments business with roots stretching back more than 170 years we offer a range of financial products and services through Asset Management Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.

Through our behaviours of telling it like it is owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role Customer Service Technical Executive

You are an expert within Operations dealing with complex issues and delivering resolution through experience gained working withinCustomer Services.

As a Specialist you will actively monitor projects outputs and are able to assess the impact which need your participation with planning documenting testing and of changes.

Keeping both internal and external stakeholders informed with managed information on the progress of projects.

Accountability

• Project management:Supporting design of Project requirements and SLAs
• Communication:Excellent verbal and written communication skills
• Customer service:Experience in a customer service role ideally in financial services or insurance
• Problemsolving:The ability to work under pressure remain calm to resolve issues
• Technical skills:Understanding of operational process and supporting rectification work
• Organisation:Good organizational skills and the ability to plan and set realistic goals
• Attention to detail:The ability to maintain high levels of quality and pay close attention to detail
• Confidentiality:The ability to work with confidential data and ensure the confidentiality of all information
• Teamwork:The ability to work well with others and liaise with people at all levels
• Adaptability:Being able to work in a fastpaced and dynamic environment
• Notifiable Events and Complaints : Supporting and taking notifiable events and complaints trough to resolution
• Training : The ability to draft training material and deliver training to areas within the business.

Experience were looking for:

• Significant established working experience in a customer facing environment within the Financial Services industry.
• Knowledge of M&G products and investments.
• Excellent verbal and written communication skills.
• Proven ability to work unsupervised within a regulatory driven environment.
• Ability to influence others
• Proven ability to work unsupervised while meeting tight timescales.
• Understanding of the complaint handling process and regulations
• Good working knowledge and understanding of HMRC and DWP rules and how these apply to pensions.
• The ability to work accurately and to deadlines.
• Capability of managing multiple priorities at the same time and take personal responsibility for achieving them
• Stakeholder management

Role Level: Experienced Colleague

Recruiter: Sarah Mathers

Closing Date: 22 April 2025

We have a diverse workforce and an inclusive culture at M&G plc underpinned by our policies and our employeeled networks who provide networking opportunities advice and support for the diverse communities our colleagues represent. Regardless of gender ethnicity age sexual orientation nationality disability or long term condition we are looking to attract promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader and we welcome applications from candidates with longterm health conditions disabilities or neurodivergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job will be offered an interview if they opt in to the scheme when applying.

Ifyou need assistanceor an alternative means of applying for a role due to a disability or additional needpleaselet usknow by contacting us at: