Sr Customer Assistance Representative- Elkhart
Sr Customer Assistance Representative- Elkhart
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Truck Rental brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr) at our location in Elkhart IN! The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily facetoface supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and handson experience to provide administrative support service customers and act as a rental backup at our truck rental location.
The position will be based out of our Truck Rental location at 919 N. Nappanee St. Elkhart IN
This is a Full time position with a starting rate of pay $16/hour based on a 40 hour workweek.
We offer a robust Benefits Package including but not limited to:
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical Prescription Drug Dental and Vision)
- Life Insurance
- Training and development
Schedule: MondayFriday 8:00am5:00pm
Responsibilities
Responsibilities:
- Takeincoming calls reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors
- Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns checkins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions vehicle features and other services
- May sell optional protection products upgrades fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing
- Perform miscellaneous and backup duties jobrelated duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be 21 years old
- Must have a High School education or GED completed
- Must have a valid drivers license with no more than two moving violations and/or at fault accidents in the past 2 years.
- No drug or alcohol related convictions on driving record inthe past5 years (ie. DUI/DWI).
- Must have a minimum of 6 months experience in a customer service role
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be able to work in person MondayFriday 8:00am5:00pm
- Must be willing to accept $16/hr
DOTRequirements:
We are subject to certain Department of Transportation Regulations
- All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiners certificate or submit to and successfully complete a D.O.T. medical examination. No moonlighting is allowed (no other paid employment allowed).
Required Experience:
Senior IC
Employment Type
Full-Time
