Whs Operations Customer Service Specialist
Whs Operations Customer Service Specialist
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Job Description
About Us:
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the bestperforming brand groups in our sector. Guided by our values and enabled by our scale and global reach we are driving fashion forward for good as one team with one vision and one plan. Thats the Power of Us thats the Power of PVH.
One of PVHs greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued and every voice is heard and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about our commitments to Inclusion & Diversity here.
Be part of an iconic story.
PVH is the growth platform forCalvin KleinandTOMMY HILFIGER. Through driving brand strength and relevance we are connecting our global iconic brands closer to where the consumer is going than ever before today and with future generations. Guided by our values and enabled by our scale and global reach we are driving fashion forward for good as one team with one vision and one plan. Thats the Power of Us thats the Power of PVH.
The Team
The PVH Southeast Hub is one of the most dynamic Hub organizations within PVH. We are responsible for developing the PVH brands (Tommy Hilfiger and Calvin Klein) in the emerging markets such as Italy Turkey Greece Middle East Africa and the CIS region. While covering a massive area counting 45 countries our hub is extremely diverse 25 nationalities) and has strong potential. We are ambitious and committed to unlocking our full potential and to optimize the positioning of PVH in our markets.
In this everchanging environment the opportunities are almost endless. We believe we can outcompete our best competitors through strong (consumer & product) focus and (crossterritorial) collaboration.
Associates working for the Southeast Hub are excited in managing and building relationships with our partners and colleagues across various cultures and backgrounds and enjoy a fast paced and dynamic work environment. We look for our associates to be true bridge builders have a handson mentality and thriving in a multicultural territorial channel and divisional environment.
THE POSITION
The Wholesale Operations & Customer Service will receive and process customer orders inquiries and complaints covering items or products ordered in the respective area.
Proactively maintain an ongoing relationship with key customers and sales staff to ensuring the greatest client satisfaction and lead the aftersale service to the excellence.
KEY RESPONSIBILITIES
Customer & Sales Support:
Maintenance of Customers master data
Address customer and sales team complaints promptly and professionally.
Provide accurate information and guidance to the assigned customers via phone or email
Ensure troubleshooting in case of issues with the delivery through a coordination with the functions involved
Serve as communication link between customers and sales staff to assure responsiveness
Manage and review on a weekly basis the shipping reports to the Sales Team of the assigned area
Order Processing:
Manage efficiently orders submitted by the sales team and ensure smooth order flow through our SAP system.
Verify the adherence of the order book with the requested delivery date and the agreements in place supporting the inbound process
Verify the adherence of returns and markdowns with the agreements in place supporting the logistic /outbound process
Track order activity and alert appropriate staff of any potential delivery problems.
Logistics Coordination:
Collaborate with our local warehouse partner managing orders and delivery notes and follow up on shipments to ensure timely delivery.
Credit & Finance Liaison
Collaborate with the credit and sales teams to address any orders affected by credit limits.
Work closely with the Credit and Finance teams on payments collaterals and account reconciliations in order to smooth and facilitate the shipping process.
The Ideal Candidate
Previous 23 years of experience in Supply Chain Customer Service
Effective communication skills in both written and oral.
Selfcontrolled with a good communication attitude to communicate effectively across the organization
Proficiency in relevant SAP transactions (order management)
Proficiency in MS Office applications
Fluency in English (written and spoken)
Be valued.
At PVH we recognize that our people are our greatest asset. Thats why we prioritize the health happiness and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty commitment and a sense of belonging and were proud of it.
Balance Work Smart our flexible working model is all about trust connection collaboration and community. Youll get the freedom to choose the hybrid setup and working hours that benefit you.
Health & Wellbeing wellbeing programs premium subscription to headspace volunteering programs.
Develop PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.
Be at the forefront stay closely connected to our brands Calvin Klein and Tommy Hilfiger and be part of market launches and receive employee discounts!
Be part of it.
PVH Europe and ourbrandsTOMMY HILFIGER and CALVIN KLEIN are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity qualified applicants will be considered without regard to age ethnicity ability gender gender expression gender identity nationality race religion or sexual orientation.
PVH Corp. or its subsidiary (PVH) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race ethnicity color sex gender identity or expression age religion national origin citizenship status sexual orientation genetic information physical or mental disability military status or any other characteristic protected under federal state or local law. In addition to complying with all applicable laws PVH is also committed to ensuring that all current and future PVH associates are compensated solely on jobrelated factors such as skill ability educational background work quality experience and potential.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
