Associate Vocera System Administrator
Associate Vocera System Administrator
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 77200 - 113700
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
Work Flexibility: Onsite
As an Associate Vocera System Administrator you will support the implementation and administration of Strykers Vocera Smartbadge solution. You will be the goto resource for nurses and clinicians at the customer site to train them on our handsfree communication product. Your workflow knowledge people skills and troubleshooting ability help us deliver on Strykers mission to make healthcare better. This role is onsite at the customer location 5 days a week/day shift.
Primary work location: 3495 Bailey Avenue Buffalo NY 14215
What you will do:
You will manage multiple Vocera databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
Manage Vocera servers including software updates OS maintenance backups and collaborate with the customer on antivirus server monitoring and disaster recovery practices
You will manage Vocera devices: Maintain accurate inventory records manage the RMA process and spares pool and document all processes
Train users to use Vocera effectively; collaborate with the customer to establish document and deploy sustainable training processes for new hires current employees and refresher training
You will provide onsite support for reporting and resolving end user issues including issues with Vocera equipment database and training and answer end user questions
Provide onsite support for troubleshooting resolving and reporting technical issues to the appropriate support organization; Collaborate with Vocera Technical Support and the customers support organization to resolve technical issues; Maintain clear documentation on status and resolution of issues using Voceras chosen case management software
Collaborate with the customer to develop and administer end user satisfaction programs including regular end user satisfaction surveys per the customers guidelines
What you need:
Required:
Bachelors degree required preference for relevant degree in Nursing Business or IT. or an additional 6 years relevant work experience.
2 years clinical or healthcare IT (HIT) experiencerequired
Must be a US Citizen
Preferred:
Demonstrated success in delivering excellent customer support
Prior experience supporting clinical end users through rounding and training
Demonstrated success working with physician and nursing staff
Experience with clinical workflow analysis and design
Experience with Cisco wireless networks and equipment
$77200.00 $113700 Annual salary plus bonus eligible benefits. Actual minimum and maximum may vary based on location.Individual pay is based on skills experience and other relevant factors.
#IND1
Travel Percentage: 10Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Required Experience:
IC
Employment Type
Full-Time
Key Skills
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