IT Support Manager NetworkTelecom Analyst III
IT Support Manager NetworkTelecom Analyst III
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$ 85318 - 142197
1 Vacancy
Job Description
Job Announcement
Are you a seasoned IT Support Manager with leadership skills looking to make a significant impact in a dynamic public service environment
Works within the department leading our enduser support and IT administration team and located within the DPWES directors office. Reporting to the IT program director this role is pivotal in advancing our IT support services for over 500 users and related applications across various business units including Capital Facilities Stormwater Management and Solid Waste Management. Our IT Support Manager will have a cando attitude always be on the lookout for continuous improvement opportunities and wont be afraid to roll up their sleeves. DPWES is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Key Responsibilities:- End User Support Management: Oversee the DPWES IT support service desk ensure timely resolution of tickets promote the use of the ticketing platform provide handson ticket resolution support when necessary and maintain and enhance IT Intranet Support website.
- IT Asset Management: Manage the entire lifecycle of IT assets including tracking and quality assurance of computer and software inventories. Develop hardware replacement forecasts and budgets manage software license renewals define and execute deployment plans and build and maintain relationships with vendors.
- Security Management: Serve as the primary DPWES Agency Information Security Coordinator (AISC) and liaison to the Countys Department of Information Technology. Ensure compliance and alignment with County security policies by addressing security issues establishing operating procedures and providing guidance on IT security matters.
- IT Support Operations: Diagnose IT support processes in collaboration with IT staff and customers to define and implement standardized operating procedures aimed at improving service quality communication and efficiency.
- IT Solution Development: Lead the research and evaluation of hardware and software technologies and mobile device services to propose solution recommendations and ensure successful service implementation.
- IT Administration: Oversee IT service delivery for specific systems by managing relationships and responsibilities with DIT vendors and customers to coordinate support services maintain system health and integrity manage system upgrades and changes and effectively resolve issues.
- Leadership and Supervision: Lead the DPWES IT support team by setting objectives and work schedules ensuring crosstraining and fostering effective collaboration with customers and the Department of Information Technology (DIT). Serve as the primary liaison between DPWES and DIT.
- Must have proven handson technical experience with Microsoft Windows 10/11 image management Android and iOS platforms Active Directory Group administration SharePoint and helpdesk services management to effectively lead and mentor the IT support team.
DPWES is a diverse nationally accredited and awardwinning public works agency with approximately 1000 employees providing solid waste capital facility development wastewater stormwater urban forestry and land acquisition management services for the most populous county in Virginia. Join our team to help us protect the environment and serve the people of Fairfax County by creating and preserving a sustainable community that is an ideal place to live work and play for everyone.
Fairfax County Government is committed to our employees and offers comprehensive benefits including a definedbenefit retirement plan; medical life and disability insurance; paid leave; tuition reimbursement; and reasonable accommodations for individuals with disabilities. Through our LiveWell Program and the county Benefits Division we strive to cultivate a culture of wellbeing that empowers educates and engages employees and retirees to make lifelong choices that promote a holistic approach to their physical mental emotional social spiritual and financial wellness. Please review our awesome benefits:Note: The value of the countys benefits which are free to the employees is 50 above the advertised salary for this position.Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education experience and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for Any combination experience and training equivalent to)
Possession of an associates degree in computer science electrical engineering electronics or a related field; plus four years network and/or telecommunications experience; or a bachelors degree in such fields; plus two years of experience in network or telecommunications system design analysis installation and troubleshooting.
CERTIFICATES AND LICENSES REQUIRED:
Valid drivers license.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and driving record check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:- Bachelors degree in Information Technology Computer Science or a related field.
- Relevant certifications such as CompTIA A ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate or equivalent.
- At least 57 years of demonstrated experience in leading and supervising an IT enduser support team in a Windows environment preferably in public service.
- Proven handson experience with Window 10/11 Office 365 and Active Directory enduser support
- Proven handson experience with Android and iOS technologies.
- Strong knowledge of lifecycle IT asset management and security management principles.
- Proven success in diagnosing optimizing and standardizing customer and IT support processes tools platforms and services to enhance operations and customer service.
- Experience in researching and developing hardware software and mobilebased solutions to introduce or enhance IT service offerings.
- Excellent communication skills and the ability to build and maintain effective relationships with various stakeholders.
PHYSICAL REQUIREMENTS:
Ability to lift up to 20 lbs. Job is generally sedentary Ability to use keyboarddriven equipment. Ability to operate a personal computer and conduct field review. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
The population of Fairfax County is very diverse where 38.7 of residents speak a language other than English at home Spanish Asian/Pacific Islander IndoEuropean and others and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.
Fairfax County Government prohibits discrimination on the basis of race color religion national origin sex pregnancy childbirth or related medical conditions age marital status disability sexual orientation gender identity genetics political affiliation or military status in the recruitment selection and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY. EEO/AA/TTY.
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Required Experience:
Manager
Employment Type
Full-Time
