Operations Manager II
Operations Manager II
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1 Vacancy
Job Description
Position Overview
At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As an Operations Manager II within PNCs Commercial Lending organization you can sit in Brecksville OH Pittsburgh PA Kalamazoo MI or other PNC footprint locations.Responsibilitiesrequiretime in the office or in the field on a regular basis. Some responsibilities may be performed remotely at managers discretion.
Operations Manager II will lead multiple teams supporting Commercial Lending and Leasing Operations (CLLO) related to crisis and production support. These teams and functions are support CLLOs critical business functions as they are disrupted. Operations Manager II will be expected to show leadership ability in driving these teams to influence appropriate outcomes by proactively and reactively addressing these continuity gaps. The teams Operations Manager II will be responsible for leading are:
Production Response Team A team of highly skilled individuals to provide time sensitive production quality or risk related support to critical businesses within Commercial Lending Operations (CLO).
Key responsibilities of team include:
Staff augmentation to support BAU volume surges or unexpected attrition
Project support
Enhancement input based on crossteam experience
CLLO Business Continuity Team Ensures teams within CLLO are prepared to implement resiliency plans when crisis scenarios occur. Proactively address continuity risks with the business and service partners.
Key Responsibilities of team include:
Central point of contact for business disruptions
Communicates impacts to all stakeholders
Coordinates response plans to necessary business partners until disruption is resolved
Works with BRU owners to enhance and maintain action plans
Job Description
- Participates in the development of the operations strategy. Executes operating plan and communicates strategy to operations team. Responsible for two or more functions across one or more sites or may manage a complex product function or location. Manages managers supervisors and/or individual contributors. May participate in industry forums.
- Manages and is responsible for achieving desired business results. Acts as a senior point of escalation and resolves exceptions and complex process and product support problems. Review and provide oversight on end to end processes of varying risk and financial value. May interact with customers and/or third parties to drive business results and in resolving escalated issues.
- Manages all human resources related activities for direct and indirect reports and maintains employee engagement. Provides coaching and development to team members supervisors and/or managers. Leads staff meetings communicates strategy and translates into tactical operating plans.
- Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and serves as a representative or a project sponsor for operations group on projects. Develops reviews and/or approves standard operating procedures as appropriate. Recommends and/or drives policy improvements.
- Oversees and/or owns the control framework for unit(s) of responsibility. Reviews reports and/or key risk indicators to identify exceptions monitor quality and ensure effective quality risk management. Manages and is accountable for risk mitigation and business resiliency activities and/or strategies. May review transactions and related documents. Verifies work processes to ensure completeness accuracy and conformance to established service levels department controls risk tolerance and applicable procedures.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC you will be expected to:
- Include Intentionally Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values Role models our values with transparency and courage.
- Enable Change Takes action to drive change and innovation that will transform our business.
- Achieve Results Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability Customer Solutions Ensure Compliance Personal Initiative Process Improvements ResultsOriented Risk Mitigation Strategies Standard Operating Procedure (SOP)Competencies
Decision Making and Critical Thinking Effective Communications Internal Resource Coordination Operational Functions Problem Management Process Process Management Standard Operating ProceduresWork Experience
Roles at this level typically require a university / college degree with 3 years of industryrelevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.Education
BachelorsCertifications
No Required Certification(s)Licenses
No Required License(s)Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for fulltime employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and longterm disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.To learn more about these and other programs including benefits for full time and parttime employees visitYour PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also calland say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.
California Residents
Required Experience:
Manager
Employment Type
Full-Time
